Technical Support Analyst

Bangalore, India
Operations – Operations /
Full Time /
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. 

The Analyst will execute job processing according to a complex business production schedule to support multiple operations teams and client deliverables. Validate television ad occurrence data and resolve issues.

Job Responsibilities

    • Execute job processing operations according to a complex business production schedule to support multiple operations teams and client deliverables
    • Monitor and schedule jobs in Airflow workflow management platformManual processing and file handling on Windows server to ingest Excel files from multiple third party vendors
    • Collaborate closely with Application Developers to resolve software application issues
    • Assess business and client impact due to processing delays or schedule changes and communicate impact to operations teams, product leadership.
    • Troubleshoot questions and issues from operations teams on application issues and data quality issues 
    • Analyze quality of television ad occurrence data and coordinate escalation and verification procedures to their resolution
    • Maintain and manage daily processing logs and run procedure manuals
    • Maintain an ongoing knowledge of all related operational processes and procedures residing in the Windows, Unix, AWS and Postgres environments.

Position Requirements

    • Strong communication and interpersonal skills
    • Must have prior experience using PostgreSQL for troubleshooting
    • Creative thinking, problem solving and decision making skills
    • Analytical and detail oriented
    • Able to function independently 
    • Able to work under pressure and within time critical deadlines
    • Strong organizational skills and the ability to multi-task
    • Familiarity with Windows, and Unix concepts
    • Solid understanding of Excel
    • Minimum education: Bachelor’s Degree in Computer Science, IT, or related field

Physical Requirements

    • Ability to use a phone or wear a headset
    • Ability to use a computer, keyboard and mouse with high-speed internet access
    • Work environment is indoors, remote or in a Nielsen office location
    • Ability to work an assigned shift schedule which may include holidays and weekends, day, evening or night shifts to match USA time zones