Director of Implementation
Tempe, AZ
Operations – Implementation /
Full-time /
Hybrid
NimbleRx is a technology company that enables people to live their best lives by improving access to reliable, affordable healthcare. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients. We are a fast-growing, technology-first startup doing over $1 billion in GMV annually, and our team stays rooted in a patient-first mentality; we aim to bring all of our patients convenient access to reasonably-priced medications without ever needing to step foot in a pharmacy.
Nimble is looking for a motivated, self-starting and experienced Enterprise Implementation Professional from the tech / healthcare space to lead and manage our post-sales Implementation Team. In this role, you will be managing the operations and implementation team, all focused on the implementation, integration, and onboarding of our pharmacy partners. A person that will succeed in this role is someone who is able to learn and adapt quickly, able to dig into the weeds to understand how to best position our product, and drive extreme attention to detail and data in order to meet and exceed operations and account management goals.
You will:
- Manage Nimble’s technical operations and enterprise implementation teams, both focused on frontend and backend onboarding for our newly signed partners
- Coach to effective implementation techniques including: productive intakes, efficient onboarding, timely implementations, integrations set up, troubleshooting and understanding technology functions
- Be able to manage and coach to client-facing strategies for fast and effective enterprise implementation
- Be able to build processes for and coach to technical integrations, including streamlining builds for port forwarding setups, robotic process automation (RPA) application setups and API requests / SFTP setups.
- Use actionable data to drive process improvements from onboarding to implementation workflows and go live
- Execute against a scalable strategy for driving high volume implementations
- Develop, maintain, and consistently improve a system of best practices for the team that drives account implementation and retention, improved performance and account growth
- Interact and communicate regularly with internal and external stakeholders to help drive new product rollouts / new pharmacy-related initiatives
- Create, track, and monitor KPIs to ensure effectiveness and performance of the team
What you bring:
- 5-8+ years of Implementation Management experience, leading and scaling implementation teams in a remote/hybrid environment
- 1-2+ years of experience directly managing Enterprise implementations
- Bachelor’s degree
- Experience working cross-functionally and managing a team through a high volume of monthly implementations
- Positive attitude and ability to work in a fast-paced, constantly evolving environment
- Comfortable working in the gray with experience documenting standard operating procedures
- Curiosity to dig several layers deep into metrics, have an innate desire to understand key drivers and whether they are the correct or best metrics to measure/manage a business or process
- Organized self starter who pays close attention to details
What's in it for you:
- Compassionate and driven colleagues in a fun environment where success is celebrated
- Rare opportunity to change an industry and lives of millions
- We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
- Medical / Dental / Vision / 401K package that fits your needs
- Generous Vacation Policy - work hard and take time when you need it
- 11 Paid Holidays
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
