Client Partner (SMB)

Irvine, CA
Success – Success /
Full-time /
NimbleRx is a technology company that enables people to live their best lives by improving access to reliable, affordable healthcare. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients. We are a fast-growing, technology-first startup doing over $1 billion in GMV annually, and our team stays rooted in a patient-first mentality; we aim to bring all of our patients convenient access to reasonably-priced medications without ever needing to step foot in a pharmacy.

The Client Partner is a crucial member of the Nimble team, supporting new and current SMB pharmacy partners as the lead point of contact, post launch. As we grow nationwide, you will increase client engagement with Nimble features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth. 

You will:

    • Effectively train and manage a book of small-medium business size Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance
    • Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
    • Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance
    • Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support
    • Connect with Engineering, Product, and Operations to bring technical expertise to partners

What you bring:

    • 1-3+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales
    • Proactive and confident partner guidance through new Nimble processes
    • Positive attitude and ability to work in a fast-paced, constantly evolving environment
    • Excellent verbal and written communication skills
    • Pharmacy experience highly preferred, but not required

What's in it for you:

    • Rare opportunity to change an industry and lives of millions
    • We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
    • Medical / Dental / Vision / 401K package that fits your needs
    • Generous Vacation Policy - work hard and take time when you need it
    • 11 Paid Holidays
    • Compassionate and driven colleagues in a fun environment where success is celebrated
    • Work in a beautiful new office near the Irvine Spectrum Center
$65,000 - $65,000 a year
$65k base salary plus commission
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!

Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.