Operations Associate, Implementation
Redwood City, CA
Operations – Implementation /
Full-time /
Hybrid
NimbleRx is a technology company that enables people to live their best lives by improving access to reliable, affordable healthcare. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients. We are a fast-growing, technology-first startup doing over $1 billion in GMV annually, and our team stays rooted in a patient-first mentality; we aim to bring all of our patients convenient access to reasonably-priced medications without ever needing to step foot in a pharmacy.
Nimble is looking for a motivated, self-starting and experienced onboarding / implementation professional to join our growing Operations team. In this role, you will be managing the implementation cycle of a new Nimble partner pharmacy. You’ll work closely with multiple internal orgs including Sales, Success, and Engineering. A person that will succeed in this role is someone who has a high level of ownership, is detail-oriented, and able to operate independently.
You will:
- Onboard new pharmacies to the Nimble platform ensuring they meet Nimble's requirements
- Align pharmacies on Nimble's implementation process, next steps, and expectations for launching with Nimble
- Maintain up-to-date documentation for pharmacies in Nimble's CRM system (Salesforce) and internal admin systems
- Train pharmacy owners and staff on Nimble's product, expectations, and workflows to ensure a successful platform launch and overall patient satisfaction
- Develop and apply best practices and strategies for the use of Nimble's products for patients and pharmacies
- Interact and communicate regularly with internal and external stakeholders to provide a comprehensive and speedy launch to pharmacy partners
What you bring:
- 1-2+ years of experience in onboarding, client success, new partner training, and implementation process development
- Bachelor’s degree
- Proactive and confident partner guidance through new Nimble processes
- Positive attitude and ability to work in a fast-paced, constantly evolving environment
- Organized self-starter who pays close attention to details
- Comfortable working in the gray with experience documenting standard operating procedures
What's in it for you:
- Compassionate and driven colleagues in a fun environment where success is celebrated
- Rare opportunity to change an industry and lives of millions
- We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
- Medical / Dental / Vision / 401K package that fits your needs
- Generous Vacation Policy - work hard and take time when you need it
- 11 Paid Holidays
- Work out of our HQ in beautiful downtown Redwood City
$70,000 - $70,000 a year
$70K base salary plus commission
At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
