Lead Key Account Manager
Jakarta, Indonesia
Commercial – Key Account Management /
Permanent, Full-time /
Hybrid
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Key Account Manager (KAM) division manages partnerships with the major e-commerce platforms, becoming a one-stop solution for the partners on all issues from minor operational queries to reviewing and negotiating the commercial deal with the platform. We have an end-to-end view and understanding of Ninja Xpress's business and work together with multiple stakeholders both internal and external to help enhance the core business to serve our partners better.
This Lead Key Account Manager Role will manage Ninja Xpress's biggest clients, serving a project management role that includes growth initiatives and analysis, resolving tech-related issues, operational improvement projects, deep dive on performance on an overall and micro level, and manage all other requests from the partner. This is a key role, working directly with the management of both Ninja Xpress and the client, as well as the regional team.
KPIs Responsibilities:
- Volumes
- Managing costs
- Campaign execution
Job Descriptions:
- End-to-end growth initiatives and analysis
- Resolving tech-related issues
- Execute operational improvement projects
- Performance analysis
- Manage all other requests from the partner
Requirements:
- Hold Bachelor (S1) Degree
- Min 4 years working experience in Key Account Management or related position
- Experience in e-commerce and/or logistics industry preferred
- Skilled in Project Management
- Proficient in both Bahasa and English
- Competent in Microsoft Office (Word, Excel, Powerpoint)
- Experience with API integration process/tech is a plus
- Strong analytical and communication skills
- Experiencing managing a seller store is a plus
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