QA Executive
Ho Chi Minh City, Vietnam
Operations – Operations Excellence /
Permanent, Full-time /
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
- Collaborating with Core-Ops PIC, Core-Ops Management and CE team in the development of new service products to establish quality standards, devise methods and procedures.
- Defining and specifying activities, processes, and standards to fulfill the quality requirements for a service product.
- Auditing, monitoring, and determining the quality of core-operation processes and outputs against defined internal and regulatory standards.
- Assuring performance objectives and standards identified are met by monitoring and evaluating the Quality Program, recommending corrective actions and preventive actions when problems are detected, and following up to ensure that proper training and improved procedures have been implemented.
- Communicating with the CE department regarding customers’ feedback related to quality issues and establishing the outgoing goods inspection process to ensure customers’ satisfaction.
- Others task assign by Team Leader
Requirements
- Working experience 2 - 3 years in Operation department
- Bachelor's degree, Major in Business/ Economics/ Finance/...
- Communication and negotiation skills.
- Integrity and process-driven and customer-service mindset.
- Have logical thinking and critical thinking skills
- Having adequate knowledge of Microsoft Office is a must.
- Vietnamese & English
Submit a job application
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