Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

As the local SLM Lead, you will work closely with the local marketing and regional team to develop the local data-driven SLM strategy and programme across the Ninja Van customer lifecycle, from acquisition to reactivation, to meet business objectives. You will be responsible for the end-to-end success of SLM in Malaysia, especially in strategy, user experience optimization, insights generation and performance optimization with some level of execution, supported by a campaign specialist. You will maximize influence of our communication touchpoints (i.e. Email, Mobile Push Notification etc.) and work with cutting-edge Marketing Technology platforms to push the boundaries of data-driven customer communications.