IT Support Engineer II

Metro Manila & Greater Manila Area, Philippines /
HR & Corporate Service – IT /
Contract, Full-time
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Duties and Responsibilities

    • Provision laptops to company requirements 
    • Address user tickets regarding hardware, software, Operating System-related issues, and basic network troubleshooting
    • Walk customers through installing applications and computer peripherals, including remote assistance
    • Ask targeted questions to diagnose problems
    • Guide users with simple, step-by-step instructions
    • Test alternative pathways until you resolve an issue
    • Record technical issues and solutions in logs
    • Direct unresolved issues to the next level of support personnel
    • Follow up with clients to ensure their systems are functional
    • Help create technical documentation and manuals

Qualifications

    • Bachelor's/College Degree in Computer Science/Information Technology or equivalent
    • At least 3-5 years' work  experience as a Desktop Support Engineer, Technical Support Engineer or similar role
    • Basic Computer Networking Knowledge/WiFi Knowledge
    • Hands-on experience with Windows/Linux/Mac OS environments
    • Knowledge and experience in Microsoft Office/G Suite and computer peripherals
    • Knowledge of network security practices and anti-virus programs
    • Ability to perform remote troubleshooting and provide clear and logical instructions
    • Excellent problem-solving and multitasking skills
    • Customer-oriented attitude
    • Dedication and commitment to problem resolution
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