Field Sales Planning Manager
Jakarta, Indonesia
Commercial – Field Sales /
Permanent, Full-time /
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Sales Planning Manager is a resource for supporting volume growth – play an important role in shaping direction.
Sales Planning Manager is responsible for EXECUTING THE SALES SYSTEM: providing tools, data, information, knowledge, guidelines, and vigilance/compliance across FS sales channels.
This responsibility demands the Sales Planning Manager to be updated and hands-on with:
• Day to day sales management practices
• Procedures across processes, systems/tools
• Improve Sales Effectiveness and Efficiency
• Knowledge and awareness levels of sales team to provide support.
Key Accountabilities:
- Sales Management:
- Provide Business Performance Reporting (Daily / Weekly / Monthly)
- Provide effective consultancy and advisory support to Sales head to analyze, plan, and implement necessary sales plans and resources to achieve volume requirements.
- Cross functional topics
- Sales calendar: meetings, initiatives
- Sales Planning
- Provide support for Budgeting and Planning exercise
- Design and implement Incentive scheme in line with Regional guideline.
- Play pivotal role in Month Business Review (MBR) process:
- Review deck ready on time
- Country comments updated.
- Follow up on Action plan.
- Implementation and monitoring of the sales processes, coaching and Performance improvement framework and applications in the countries.
- Review post-implementation performance in the countries to ensure sales management process, sales coaching, Sales Performance, and tools/automation usage are further developed and directly stimulating growth of business.
- Sales Development
- Integrate the Regional Sales Process, Sales Stimulation Initiative, Best in Class Sales Skills, and Saleforce.com usage to ensure its usage as part of daily sales activity.
- Lead country sales audits/reviews to ensure countries are compliant with regional sales priorities and process.
- Data Quality: To ensure correct set up as well as awareness by salesperson to capture information in the correct manner in Sales tools (e.g., Salesforce.com)
- Provide information to sales and sales teams to continuously monitor input & output measures for desired result.
- Customer re-allocation (Rank up & Rank Down): Lead and provide support in customer allocation exercise to ensure customers in the right channel.
- Salesforce.com Admin Support: Support Sales team on day-to-day salesfore.com admin activities:
- Customer owner transfer:
- Bulk upload of Leads (from all source)
- New user ID creation ticket
- User Deactivation ticket
- People / Sales Training
- Initiate and develop working partnerships with Regional and Local Sales training team to assist the FS Channel to develop training requirement.
- Ensure All planned training delivery on time and serve the purpose.
- Work with local sales trainer on post-training activities (e.g., Survey, Assessment etc.)
- Manage direct reports in completing Sales Operation, project plans and delivering reports in timely fashion. (Local Sales Operation person).
Key Requirements:
- Experience Required:
- Minimum 3-5 years proven experience in a commercial / Sales Support role
- Proven track record of project management experience.
- Excellent understanding of Sales processes and ideally a background in actual selling
- Hands- on knowledge of Customer Relationship Mgmt. (Salesforce.com) & Business Intelligence systems,
- Experience in managing a team.
- Experience in logistics is a plus.
- Previous experience in Country and Regional office collaborates environment will be added advantage
- Education / Qualifications:
- Minimum requirement: Bachelor’s degree; preferably master’s degree
- Skills:
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrate exceptional verbal and written communication skills.
- Must demonstrate ability to communicate effectively at all levels of the organization.
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
- High level of comfort with data analysis and interpretation
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