Key Account Associate

Singapore, Singapore /
Commercial – Key Account Management /
Permanent, Full-time
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.


    • Recognize and resolve key clients' issues and complaints
    • Lead point of contact for all matters between clients and internal stakeholders
    • Establish and maintain partnerships with assigned accounts through anticipating their needs and providing value-added services
    • Monitor, control and report on the performance of accounts
    • Drive improvements via data-driven approach
    • Contract negotiation


    • Degree in any discipline from a recognized institution
    • Able to multitask, prioritise and manage time efficiently
    • Analytical and problem solving
    • Proactive and responsible individual who is able to work independently in a fast-paced environment
    • Excellent communication and persuasive skills to liaise with internal and external stakeholders
    • Proficiency in SQL will be an advantage
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