Customer Service (Key Account Management Executive)

Ho Chi Minh City, Vietnam /
Commercial – Key Account Management /
Permanent, Full-time
/ On-site
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Key Accountabilities

    • Relationship management:
    • Building and maintaining relationships with clients and key personnel within customer companies;
    • Acquiring a thorough understanding of key customer needs and requirements;
    • Attending meetings with clients to build relationships with existing accounts.
    • Performance Monitoring:
    • Working closely with the Key Account Management Manager/Head of KAM, the Sales team, and internal core operations;
    • Daily regular reporting and analyses of the assigned client(s)'s performance metrics;
    • To monitor weekly/monthly performance against set targets, and work with direct KAM in order to have immediate actions taken in case of deviations (incl. timely/accurate reporting);
    • Manage clients' KPIs & SOPs - Develop monitoring tools to identify problems and implement reporting processes to meet client expectations;
    • Coordinate and manage the implementation of new projects.

Key Requirements

    • 3 years of experience in related field;
    • Bachelor's Degree in a related field;
    • Data analysis and critical thinking skills;
    • Excellent verbal and written communications skills;
    • Good working knowledge of Microsoft Office Applications;
    • Hardworking with a strong work ethic;
    • Good command of spoken and written English.


    • Working address: Ninja Van Vietnam Office, Tan Binh District, Ho Chi Minh city.

    • Salary and benefits:
    • Competitive income compared to the market
    • "Tet" bonus, Performance review from 1 - 4 months
    • Paid social insurance based on full salary
    • 12 days annual leave, 5 days sick leave (with full salary)
    • High-class AON Health Insurance for manager level.
    • Year End Party, annual Townhall Ceremony
    • Annual company trip 
    • Attractive team-building activities, regular internal activities
    • Provide laptops for employees

    • Training and developing:
    • Participate in internal training courses: online/offline
    • Opportunities to promote to higher positions: Senior, Team Leader, Manager, etc.

    • Work environment & colleagues:
    • Senior leaders are open-minded, respectful, and ready to facilitate personal growth
    • Young and dynamic working environment
    • Scope of work is large, the company has more than 6000 employees, the company has operations spreading to 63 provinces/cities thoughout the country.
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