Executive, Quality Assurance

Shah Alam, Selangor, Malaysia
Quality Assurance – Quality Assurance /
Permanent, Full-time /
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.


    • Perform on-site quality assurance audit assessments, reviews and improve overall operations at region level.
    • Ensure operational compliance with regulations, internal controls and quality standards are consistently adhered to as per business and ISO 9001, ISO 14001, ISO 45001 & GDPMD standard.
    • Perform Quality Assurance, Health, Safety, Environment & Goods Distribution Practices for Medical Devices induction or training as planned.
    • Support and maintain ISO 9001, ISO 14001, ISO 45001 & GDPMD implementation at sites.
    • Support and execute HSE compliances such as Accident Investigations and Reporting, Emergency Response Plan, and Critical Equipment Maintenance.
    • Strengthen Health, Safety, Environment compliance and improve Safety Score for Minimum Standard Audit.
    • Lead on compliance for Flagship Warehouse and Station for region level.
    • Prepare all relevant reports, summaries etc. for Internal Audit, Non-Conformance etc.
    • Provide review observation and findings to stakeholders, team leads, and management team. 
    • Conduct appropriate feedback on findings and observations based on the areas of improvement identified from the quality assurance and audit reviews/ monitoring.
    • Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements.
    • Conduct problem solving on the quality gap to derive root cause/draw sound conclusion with robust solutions
    • Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs
    • Perform any other responsibilities as assigned by your reporting manager and or Senior Management.


    • Candidates possess at least Bachelor Degree or equivalent.
    • Have experience at least 2- 3 years experience in Quality Assurance, Health, Safety & Environmental or in Warehouse, Transport, Courier or Logistic Industry.
    • Has experienced in Document Control Center (Klang Valley only)
    • Attended internal auditor ISO 9001 training and/or any ISO 14001, ISO 45001 & GDPMD (added advantage)
    • Good knowledge in ISO9001. Knowledge in ISO14001, ISO45001 or GDPMD will be added advantage.
    • Proactive, collaborative, and highly disciplined team player.
    • Possess strong communication and presentation skills.
    • Positive and passionate in conducting tasks.
    • Structured and good in documentation & report writing.
    • Excellent in English and Malay. 
    • Able to work independently in a fast-paced environment
    • Able to work under pressure.
    • Good interpersonal/strong analytical problem-solving skill;
    • Ability to drive change and lead team through the continual improvement process.
    • Willing to travel within Malaysia
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