Head of Claims and Recovery

Metro Manila & Greater Manila Area, Philippines
Operations – Recovery
Permanent, Full-time
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Head of Recovery creates and improves Recovery department processes, ensures that the department is running efficiently, monitors the departmental KPIs, and align goals with other departments and management.

Responsibilities

    • Responsible for in total, the receipt of reports of losses of assets, consisting of money and or merchandise 
    • Conducts store level investigations into suspected employee dishonesty, mysterious loss of cash and/or merchandise, and violation of company policy
    • Develops and or recommends programs needed for the reduction of losses in their respective areas as well as the company
    • Implemented process improvements activities to reduce loss, claims and improve recovery of parcels
    • Establish and monitor departmental KPIs
    • Ensure that departmental KPIs are being met and identify blockers for failing to meet KPIs
    • Establish projects to meet departmental KPIs and align with management
    • Escalate issues to management when necessary
    • Coordinate with other departments when necessary and maintain a good working relationship with those departments
    • Analyze claims trend and assists other departments in investigating the hubs with high amount of losses
    • Coordinate with Key Accounts and Customer Service in addressing problematic parcels escalated by shippers or customers
    • Determine gaps in the process that may be the cause of parcel loss and make recommendations/improvements to minimize losses

Qualifications

    • Industrial Engineering graduates are highly preferred, but graduates of quantitative courses can also be considered
    • Preferably with five years of work experience in logistics or any related industries
    • Proficiency in SQL/Python/R an advantage
    • High proficiency with Spreadsheets (Excel/Google Sheets)
    • High analytical ability - critical and logical thinking and optimization
    • Must have experience in doing inventory management and fulfillment
    • Willing to travel
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