B2B Account Manager
Makati, Philippines
All – Restock /
Hybrid
The B2B Account Manager serves as the primary point of contact for key customers. They manage the entire customer lifecycle by focusing on business outcomes and identifying service opportunities within their portfolio.
You will develop and maintain close relationships with customers and serve as their strategic advisor to key stakeholders throughout the customer lifecycle. The objective is to maintain a positive relationship with Ninja Van's clients and cater not only to their day-to-day operational needs but also to be a quick-response team that handles situations and escalations as they pop-up. Consider this role as both a vanguard and a firefighter - we are the first people that our clients reach out to, and are in the best position to assist them.
Main Duties:
- Develop and execute success plans that drive solutions to the business objectives and key milestones of the Clients.
- Cultivate multi-level relationships internally and throughout the shipper organisation to serve as a trusted advisor to both shipper and shipper operations
- Conduct regular performance business reviews to identify potential volume growth and service opportunities
- Responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and being consistently responsive to all communication channels.
- Coordinate and Align closely with cluster teammates to ensure a suitable experience for their clients in terms of onboarding, operations, and programs.
Qualifications:
- BS/BA Degree in any field (Preferably Marketing, Management)
- Experience in logistics or e-commerce industries preferred
- With at least 2-3 years supervisorial work experience or in the same role / capacity
- Proficient in Word, Spreadsheets (Excel/Google Sheets), Presentation tools
- Preferred proficiency: Advanced
- Customer-oriented - possesses the mindset of understanding customer needs
- Proficient in written and oral English and Tagalog
- Critical thinking skills
- Open to client visit or outside office meeting
- Willing to work on shifting schedules
