Freight Coordinator (Lok Kawi)

Kota Kinabalu, Sabah, Malaysia
Operations – Freight /
Permanent, Full-time /
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Maintain relationships with shippers and logistics service providers and coordinate freight pick-up and deliveries. 

Roles & Responsibilities
Daily Operation – Documentation Handling:
-Liaise with logistics service providers and customers to ensure on time deliveries.
-Manage shipping documentation for accuracy and the timely release of invoices from the customer.
-Maintain monitoring dashboard for all shipments processed to keep good tracking in the volume of activities.
-Help control on billing matters with logistics service providers to reduce the delay of payment processing to logistics service providers.

Vendor Management:
-Manage and monitor performance of logistics service providers to ensure on time delivery of shipments.
-Participate in vendor performance review to ensure vendor adherence to committed lead time.
-Support insurance claim which arises from logistics service providers or internal trucking to ensure maximum recovery on losses.
-Work jointly with logistics service providers as well as Management Team on transport plan deployment to minimize transition difficulties during implementation.

Customer Management:
-Liaise with internal and external customers on transportation matters to ensure smooth operations.
-Improve service level by identifying optimization of processes and procedures.

Freight Invoice Management:
-Receive weekly/monthly manual invoices from logistics service providers.
-Manual freight audit.
-Submit payment approval.


    • Diploma/ Degree or equivalent.
    • Minimum 2-3 years of professional experience in the transport/freight forwarding/logistics field related to freight forwarding and logistics.
    • Logistics/third party logistics (3PL) industry know-how and background, conversant with commercial processes and operational viabilities.
    • Superior communication and interpersonal skills are necessary; strong team player.
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