Regional Bussiness Development Manager
Shah Alam, Selangor, Malaysia
Operations – Freight /
Contract, Full-time /
On-site
The Regional Business Development Manager, Ninja Freight based in Malaysia, is Responsible for leading and growing the Ninja Freight Business unit in Malaysia. This role is central to driving commercial outcomes through a data-driven approach. Leveraging our current FMS (fr8labs) and its integrated CRM.
Key Responsibilities:
- 1.NF MY Leadership & Commercial Growth
- Lead and manage the Malaysia Ninja Freight business unit with full commercial accountability.
- Drive acquisition of new clients and retention of existing accounts across Malaysia.
- Use market insights and data analytics to develop go-to-market strategies, optimize pricing, and drive commercial decisions.
- 2.Sales & Account Management
- Act as the lead point of contact for key clients within Malaysia, ensuring high levels of customer satisfaction and long-term retention.
- Collaborate closely with Singapore and other regional teams (TH, ID) on cross-border deals.
- Ensure all opportunities are properly tracked and updated in the internal CRM (within fr8labs) to maintain data integrity and accurate forecasting.
- 3. Solutioning & Quotation
- Collaborate with Operations, Solutions, and Procurement teams to develop end-to-end freight solutions tailored to client needs.
- Ensure timely and competitive quotation turnaround with strong value propositions.
- Support complex deal structuring, including international shipments, vendor management, and custom solutions.
- 4. Cross-Functional Collaboration
- Liaise with regional agents, operations, and vendors to ensure seamless execution of shipments from origin to destination.
- Ensure all SOPs are followed on Fr8labs, including vendor onboarding, pricing, invoicing, and operational execution.
- Resolve operational or shipment issues proactively by leveraging freight forwarding expertise and cross-functional collaboration.
- 5. Operational Excellence & Compliance
- Oversee the implementation and adherence to commercial SOPs covering the entire shipment lifecycle, from confirmation to delivery.
- Ensure accurate and timely onboarding of customers and vendors, and manage all commercial workflows via fr8labs/ CRM
- Drive system adoption, CRM hygiene, and compliance across all stages of the sales and fulfillment process.
- 6. Market Research & Analysis
- Conduct market research to identify new business opportunities and industry trends
- Analyze competitor and market conditions to develop strategies for business growth.
- Stay up-to-date on market trends and competitive activity.
- 7.Business Development
- To identify and initiate quality business opportunities with new customers targeting SME and large size companies with decent size of logistics activities.
- Develop and implement sales strategies business development plans to achieve revenue and margin targets.
- Convert marketing generated lead into successful deals while proactively developing your own pipeline
- Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and repeat business.
- Prepare and deliver sales presentations and proposals to prospective clients.
- Negotiate contracts and terms of agreements, aiming to maximize profitability while maintaining customer satisfaction.
- Collaborate closely with internal departments including operation, customer service, finance to ensure seamless execution of customer requirements.
- Find new opportunities through cold-calling or referrals
Key Requirements
- 7- 10 years experience in freight forwarding industry
- Business development marketing freight forwarding products
- Pricing & Solutioning experience across carriers or consolidators
- Operational experience managing full shipment journey
- Strong Excel / Google suite / data management skills
- Strong communication skills
- Strong attention to detail
- Ability to deal with ambiguity
- Stakeholder Management
- Proven customer Success & strong retention ability
- Knowledge of CRM and FMS essential
- Bachelor’s Degree in any field
