B2B Operations Manager

Cebu City, Philippines
All – Restock /
Contract, Full-time /
The B2B Operations Manager will be tasked to oversee all operations and expansion in Cebu and to lead a team of up to 7 B2B Area Managers and their respective ground B2B Operations Supervisors.

In addition, the 2B Operations Manager will be responsible for the operational health of the region, leading the team of B2B Area Managers and their respective B2B Operations Supervisors, and working with the Operation Unit Managers to improve operational effectiveness, efficiency and productivity. He/she will ensure that all hubs under his care are aligned and compliant with company protocols, strategies and directives.

Main Duties:

    • Reports to the Head of Restock and carries out his/her directives with the aim of contributing to the overall strategy, standard operating procedures and best practices of Restock Team
    • Oversee all Restock (Delivery and Hybrid) operations in his/her respective Region Cluster taking the ownership of Cluster level KPIs such as, but not limited to, productivity rating, delivery success rate and cost-per-parcel rating.
    • Manage the B2B Area Managers and B2B Operations Supervisor of the Region Cluster through an active role in the recruitment process and coordination with Training Team on the provision of trainings to develop the desired skill set and competence of the team  
    • Representative of the Region Cluster of Restock when coordinating with other Operations Unit Heads to resolve issues affecting customer satisfaction and needs
    • Scale Operational Capacity

Minimum Qualifications:

    • BS/BA Degree in any field
    • Experience in logistics or e-commerce industries is preferred
    • Minimum of 3 years of relevant work experience in the senior supervisor or manager role
    • Experience in using any Enterprise Resource Planning (ERP) softwares such as warehouse management systems, or equivalent is an advantage
    • Cash Management
    • Resource Management
    • Conflict Management
    • Risk Management
    • Managing Corrective,  Preventive and Improvement Actions
    • Planning and Budgeting
    • Geographical knowledge or familiarity of the assigned region
    • Data and Metrics Interpretation