Business Product Manager
Singapore, Singapore
Tech – Product /
Permanent, Full-time /
Hybrid
Ninja Van is a late-stage logtech startup that is disrupting a massive industry with innovation and cutting edge technology. Launched 2014 in Singapore, we have grown rapidly to become one of Southeast Asia's largest and fastest-growing express logistics companies. Since our inception, we’ve delivered to 100 million different customers across the region with added predictability, flexibility and convenience. Join us in our mission to connect shippers and shoppers across Southeast Asia to a world of new possibilities.
More about us:
- We process 250 million API requests and 3TB of data every day.
- We deliver more than 1.5 million parcels every day.
- 100% network coverage with 1000+ hubs and stations in 6 SEA markets (Singapore, Malaysia, Indonesia, Thailand, Vietnam and Philippines), reaching 500 million consumers.
- 600,000 active shippers in all e-commerce segments, from the largest marketplaces to the individual social commerce sellers.
- Raised more than US$500 million over five rounds.
We are looking for world-class talent to join our crack team of engineers, product managers and designers. We want people who are passionate about creating software that makes a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company.
The role’s key purpose is to exponentially grow the revenue contribution and parcel volumes attributable to self-serve shippers in the markets Ninja Van is present in. This is a hybrid role where you will be a co-driver, alongside the Business team, to draw strategies, initiatives and processes; as well as work closely with Tech teams to develop the end-to-end self-serve experience.
Roles and Responsibilities
- Co-drive end-to-end development of the self-serve experience for Ninja Van Shippers with self-serve business owner
- Drive key acquisition and retention projects, working closely with other product teams, digital marketing, operations and business intelligence teams at both regional and local levels
- Develop processes and best practices for key projects alongside self-serve business owner
- Engage and challenge stakeholders to surface problems and refine ideas. Complement that with data and research to guide product development.
- Act as an Agile Product Owner to execute the roadmap for self-serve products
- Continually prioritize feature backlog to make sure we build the right stuff at the right time for the biggest business impact, trading off between tactical and strategic objectives.
- Work with engineers to design and implement architecturally sound solutions in an Agile fashion, communicating constantly, iterating quickly and shipping frequently.
- Prepare User Acceptance Test (UAT) scenarios, coordinate testing with stakeholders and manage the release schedule.
- Train internal users on the new functionalities and drive operational implementation and adoption.
- Take ownership of features throughout the product life cycle, tracking KPIs, and proposing further improvements with subsequent iterations.
Requirements
- At least 2 years of product management experience
- Self-starter mentality with the ability to manage multiple projects in a fast-paced working environment.
- Strong ownership, leans towards actions, gets things done independently.
- Agile mindset and willingness to adapt to change to meet business goals.
- Great with numbers & data analysis to develop actionable insights
- Familiar with modern web and mobile architecture, intuitive feel of how complex a given solution might be and what the technical implications are.
- Good to have: background in retail, eCommerce, logistics or transportation technologies.
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