Head of Sales
Jakarta, Indonesia
Commercial – Field Sales /
Permanent, Full-time /
Hybrid
About Ninja
Ninja Xpress is a leading last-mile delivery service company in Indonesia. Since 2015, Ninja Xpress has been delivering success for local SMEs by organising various programs that are ready to support the quick and strategic development of SMEs.
Ninja Xpress provides flexible service options and an easy-to-use system that enables real-time package tracking. These options are supported by professional and dedicated customer service. As a form of Ninja Xpress’s commitment to care for our loyal SMEs, we also have various Ninja Rewards programs such as Point Rewards, Creative Hub, Prima Benefit, Aksilerasi, and Capital Loans, to help our local SMEs with their businesses.
Responsibilities
- Channel Management: Identify the present and future needs of the Field Sales Unit to achieve the Business Unit’s Business Plan. Ensure agreed change projects and programs are supported and provide Field Sales Unit resources as appropriate. Consolidate and further develop the Field Sales channels, by implementing the appropriate channel mix through a balance of customer needs and cost of sales.
- Organization: Lead a team of both direct and indirect reports that is focused on developing and maintaining a business capable of achieving operational, financial, and service expectations. Accountable for communication, interviewing and hiring, training employees; planning, assigning and directing work, leveraging team and individual strengths, managing performance; rewarding and disciplining employees; addressing complaints and solving problems to ensure high performance results. Responsible for coordination, evaluation, and continuous improvement of the department/team, high performance team approach and creating a positive climate where people want to do their best. Mentor and develop direct staff, including providing consistent, actionable feedback.
- Commercial Success: Agree sales targets/objectives that are measurable and achievable annually/monthly. Own and drive sales performance, revenue generation, profitability and other related sales levers including channel strategy. Work alongside the regional business in the areas of strategy, sales operations and financial goals of the department. Agree the customer support strategies relevant to the Field Sales with Customer Experience as part of the customer team around the Field Sales customers. Align with Customer Experience the strategy to improve retention and development efforts. Ensure improved sales force effectiveness and efficiency in all Field Sales channels. Compliance to the Ninja Regional Sales Process guidelines.
- Others: Support commercial areas as and when required alongside the business to ensure overall project success and acceptance of the stakeholders. Detect potential dysfunctions and/or entries deficits in our business solutions systems, react to any rising information related to process gaps. Assist in development of relevant materials such as presentations, reports and related analysis as an when required by the business.
Requirements
- Having 5-10 years of experience in Sales and/or operations, preferably in the logistics industry/express logistics. A progressive and proven track record of success.
- Bachelor’s Degree.
- Prior experience in building and leading a sales team.
- Experience of logistics operations is a plus point.
- Excellent verbal and communication skills. Able to produce and deliver quality presentations on a regular basis to key stakeholders.
- Thrives in a fast-paced environment.
- Resourceful and adaptable in an ambiguous and new space.
- Familiar with social commerce industry
