Manager, Partnership (Key Account Management)
Subang Jaya, Selangor, Malaysia
Commercial – Key Account Management /
Permanent, Full-time /
On-site
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
We are seeking a data-driven and analytical Key Account Manager to join our Partnership Department at Ninja Van. This role is a solo contributor position focused on tracking, analyzing, and optimizing partnership performance, where shipment volumes can reach millions. The ideal candidate should be highly proficient in data analysis, performance tracking, and Excel, with a strong ability to translate insights into actionable strategies.
Job Responsibility:
- Key Responsibilities:
- Performance Tracking & Data Analysis
- Monitor and analyze partnership performance metrics, including volume trends, revenue, and service levels.
- Track key performance indicators (KPIs) and generate data-driven insights to optimize business decisions.
- Identify patterns, gaps, and opportunities in large datasets and provide strategic recommendations.
- Prepare detailed performance reports, forecasts, and dashboards for internal and external stakeholders.
- Gather, clean, and organize data from various sources, ensuring accuracy and completeness.
- Analyzing client and internal data to provide accurate feedback for better client relationship management
- Analyzing, interpreting, and presenting data to support strategic decision-making for key accounts within the organization
- Regularly update and maintain databases, ensuring data accuracy and timeliness.
- Strategic planning to improve client results doing data reporting
- Account Management & Optimization
- Act as the primary point of contact for key partners, ensuring seamless collaboration and service excellence.
- Conduct regular performance reviews with partners and internal teams to drive continuous improvements.
- Identify and resolve operational inefficiencies that impact partner success.
- Work closely with cross-functional teams (Sales & Operations) to ensure smooth execution of strategies.
- Data & Process Enhancement
- Leverage advanced Excel skills (pivot tables, VLOOKUP, macros, etc.) to manipulate and analyze large data sets.
- Develop and refine tracking systems to monitor and improve partnership performance.
- Support automation initiatives to streamline reporting and analysis.
Job Requirement:
- Proven experience in Key Account Management, Data Analysis, or Business Performance Tracking.
- Strong analytical mindset with expert-level proficiency in Microsoft Excel (e.g., pivot tables, advanced formulas, data visualization).
- Experience working with large datasets and drawing meaningful insights.
- Ability to work independently as a solo contributor while collaborating with internal stakeholders.
- Strong communication skills to translate data findings into actionable business strategies.
- Detail-oriented with a commitment to accuracy and quality.
- Ability to work independently and collaborate effectively in a team environment.
- Flexibility to adapt to changing priorities and tight deadlines in a fast-paced environment.
- Proven experience in data analysis
Job Requirement :
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