Senior Manager, Sort (Operations)
Shah Alam, Selangor, Malaysia
Operations – Sort /
Permanent, Full-time /
On-site
Responsibilities
- Oversee and manage all aspects of daily sorting operations
- Develop & execute efficient sorting procedures to enhance efficiency, scalability, and cost-effectiveness.
- Analyze and implement changes for improved sorting processes.
- Plan and execute key initiatives that contribute to operational excellence and business growth.
- Collaborate with cross-functional teams to align logistics operations with business objectives and customer expectations.
- Continuously monitor and analyze key performance indicators (KPIs)
- Hire, train, manage, lead, mentor and motivate a team of operations managers, executives, supervisors, and frontline staff.
- Able to forecast manpower capacity within in-house & agency.
- Strategize action during down time and less dependent on single source of sorting.
- Build a culture of accountability, collaboration, and continuous improvement within the sortation team.
- Provide training and development opportunities to enhance team capabilities and productivity.
- Ensure compliance with industry safety and equipment standards.
Key Result Area - Sort
- Oversee sorting center operations to ensure accuracy, speed, and compliance with safety standards.
- Implement best practices for sorting operations, including automation and process optimization.
- Monitor handling of goods to minimize damage or loss during the sorting process
Key Result Area - Manpower Management
- Ensure daily sufficient capacity for fully inbound & outbound all parcels across all sort centres before linehaul departure time.
- Take control on all possible initiative for manpower on every single sorting process in order minimize wrong sort/shipment within sort hub and to LM stations
Key Result Area - Cost Per Parcel
- Constantly optimize manpower capacity and sorting process to utilize the cost per parcel.
- Identify process gaps within the department and drive continuous improvement initiatives.
Key Result Area - Technology & Process Improvement
- Identify and implement technology solutions to streamline operations and improve visibility across the supply chain.
- Drive process standardization and innovation to achieve operational efficiency and cost savings.
- Collaborate with the Engineering and IT teams to enhance logistics systems and tools.
Requirements
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (Master’s degree preferred).
- Minimum of 8-10 years of experience in logistics and supply chain operations, with at least 3 years in a senior management role.
- In-depth knowledge of logistics operations, sortation & warehousing
- Strong analytical skills with the ability to use data to drive decision-making.
- Experience with logistics technology and tools, such as route optimization software and warehouse management systems.
- Excellent leadership, communication, and interpersonal skills.
- Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs.
- Experience in e-commerce logistics or express delivery services.
- Proven ability to manage budgets and optimize cost structures.
- Knowledge of lean principles, Six Sigma, or other process improvement methodologies.
RM12,000 - RM15,000 a month
