Staff Technical Writer

Hyderabad, India
Tech – Engineering /
Permanent, Full-time /
Ninja Van is a late-stage logtech startup that is disrupting a massive industry with innovation and cutting edge technology. Launched 2014 in Singapore, we have grown rapidly to become one of Southeast Asia's largest and fastest-growing express logistics companies. Since our inception, we’ve delivered to 100 million different customers across the region with added predictability, flexibility and convenience. Join us in our mission to connect shippers and shoppers across Southeast Asia to a world of new possibilities. 

More about us: 
- We process 250 million API requests and 3TB of data every day.
- We deliver more than 2 million parcels every day.
- 100% network coverage with 2600+ hubs and stations in 6 SEA markets (Singapore, Malaysia, Indonesia, Thailand, Vietnam and Philippines), reaching 500 million consumers.
- 2 Million active shippers in all e-commerce segments, from the largest marketplaces to the individual social commerce sellers.
- Raised more than US$500 million over five rounds.

We are looking for world-class talent to join our crack team of engineers, product managers and designers. We want people who are passionate about creating software that makes a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company.

Roles and Responsibilities

    • Define content strategy for technology organisation covering platform and product teams with focus on internal audienceSpecifying the information architecture, textual content and multimedia assets required to ensure internal stakeholders quickly and easily achieve their goals, including minimising onboarding time to productive contributionDrive the execution of the content strategy for the technology organisation by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers, multimedia content producers, and other writers. Including recommendation and scenario specific adoption of documentation automation toolsUse your strong elicitation, comprehension and technical skills to quickly learn the Ninja Van technical suite and your expert knowledge of user communication to influence product strategy and create content experiences that accelerate team successProvide impactful leadership when working in teams by soliciting and considering diverse perspectives, fostering a shared sense of purpose, and structuring collaborative work in a way that empowers individuals while ensuring alignment and timely achievement of objectives


    • BA/BS degree in Science or Engineering, Computer Science or Computer Engineering preferred.8 years of experience in technical communication in an Agile development environment. Understanding of content development life cycles and processesExperience in creating automated reporting systemsDemonstrated ability to scale technical writing practices across an organisationExperience in using JIRA/Confluence and other structured documentation management toolsGood understanding of Software Engineering fundamentals inc. Restful APIs, basic programming experience preferredDetail oriented, with experience writing, proofreading, and editing. Active learner, resourceful and strong self-initiative, able to conduct research. Samples of prior technical writing work that demonstrate your ability to communicate complex technical information clearlyExperience influencing or leading writing or project teams; mentoring more junior writers; and helping teammates and stakeholders identify and adapt to changing priorities and other contingencies
Tech Stack
Backend: Play (Java 8+), Golang, Node.js, Python, FastAPI
Frontend: AngularJS, ReactJS
Mobile: Android, Flutter, React Native
Cache: Hazelcast, Redis
Data storage: MySQL, TiDB, Elasticsearch, Delta Lake
Infrastructure monitoring: Prometheus, Grafana
Orchestrator: Kubernetes
Containerization: Docker, Containerd
Cloud Provider: GCP, AWS
Data pipelines: Apache Kafka, Spark Streaming, Maxwell/Debezium, PySpark, TiCDC
Workflow manager: Apache Airflow
Query engines: Apache Spark, Trino

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