Warehouse Associate - Parcel Recovery

Shah Alam, Selangor, Malaysia /
Operations – Recovery /
Permanent, Full-time
/ On-site
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

    • To ensure all physical problematic parcels are attended on daily basis.
    • To ensure all inquiries for problematic delivery issues are well addressed and closed in a timely mannered.
    • To conduct a thorough investigations for all problematic parcels/delivery issues within the allotted time.
    • To ensure all PETs created are attended on the daily basis and closed within the agreed SLA.
    • To ensure full adherence to Recovery's SOP.
    • To ensure full compliances in 5's concepts.
    • To conduct and ensure the stock count and inventory management are tally.
    • To ensure the relevant stakeholders are well informed with issue that tag to order(s).
    • To ensure the accuracy of data input into the recovery system.
    • To prepare report related to the problematic delivery issues on weekly basis.
    • To assist Manager/Head for any ad hoc projects and analysis as and when required.


    • Bachelor’s degree in any field.
    • Fresh graduates are encouraged to apply.
    • Can communicate very well in English.
    • Self-starter with good initiatives.
    • Can work under high pressure.
    • High proficiency in Microsoft Office suite and Google apps.
    • Willing to go for hands on approach as works will be warehouse based.
    • Able to grasp operation processes and systems quickly.
    • Knowledge/experiences in 5’s concepts and Kaizen will be an added advantage. 
RM2,200 - RM2,800 a month
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