Telemarketing Manager

Jakarta, Indonesia /
Strategy – Ninja Direct /
Permanent, Full-time
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

This position is needed to lead telemarketing team, supporting business by doing lead generation and acquisition strategy to
deliver numbers of new acquisition.


● Candidate must possess at least Bachelor's Degree in any field.
● At least 4-7 years of working experience in the related field is required for this position.
● Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
● Strong problem solving skills, analytics and ability identify root causes
● Ability to multi-task, pro-active
● Experience hiring, building and developing a top performing telesales and logistic team.
● Ability to effectively communicate and manage relationships with senior stakeholders at organizations.
● Experience in logistics or E-Commerce and handling telemarketing or call centre team.

Job Description

● Able to secure acquisition pipeline and make strategies to acquire it into new acquisition to meet the GMV target.
● Track and make report regarding the team's performance periodically, get insight about the market competition and customer interest.
● Competencies in team motivation, cold call and build rapport techniques.
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