Product Operations Executive, Digital Services

Jakarta, Indonesia /
Digital Services – Digital Services /
Permanent, Full-time
/ On-site
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Digital Services team provides e-commerce sellers with a suite of digital tools that automates and optimizes the most challenging aspects of the e-commerce process, allowing users to streamline order fulfillment and manage customer experience across various digital channels and platforms, integrating it with our delivery services to create a hassle-free experience.

Kaibo is going to assist merchants with live selling by offering a new reseller network solution. We provide a platform for merchants to connect with vendors and resellers and coordinate selling projects for them. This will enable merchants to reach a wider audience, increase sales, and grow their businesses.

As a product operation specialist, the role will be responsible for onboarding merchants and helping them with all aspects of the platform. Your goal will be to ensure that merchants are able to use the platform to its full potential, and that they are satisfied with their experience.


    • Onboard new merchants and provide them with training on how to use the platform.
    • Set up the account and collect the information for merchants
    • Collect the content created by vendors and upload them to the merchant's account
    • Assist merchants with any questions or issues they may have while using the platform.
    • Regular monitoring of the merchants to ensure everything is going well
    • Reactivate campaigns for existing merchants 
    • Work closely with the maintenance team to ensure that the platform is functioning properly.
    • Gather feedback from merchants and provide input on product improvements.
    • Provide regular updates to management on the status of the platform.
    • Develop the SOP for the new upcoming features & functions of of platform


    • Proven experience in account management (1-2 years)
    • Previous e-commerce marketplace experience highly preferred
    • Bachelor's degree in business administration, marketing, or a related field.
    • Excellent communication and interpersonal skills.
    • Strong analytical and problem-solving skills
    • Proficiency in using software tools, such as Excel, to manage data and analyze results.
    • Ability to communicate in Bahasa Indonesia & Mandarin, to liaise with Mandarin speaking internal & external stakeholders
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