Shipper Experience Specialist

Luzon, Philippines /
Operations – Fleet /
Permanent, Full-time
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Description
The Shipper Experience Specialist is responsible for coordinating the day-to-day activities between the company First Mile (FM) team and the SMEs.

Main Duties
A. First Mile and SME Coordination
>Oversee the day-to-day operations between the company FM team and SME clients.
>Coordinate with the Warehouse Truck Specialists and Station Heads on any additional requests from the SME clients.
B. Report Generation
>Prepare and maintain Excel/Google Sheet trackers for reports and monitoring.
C. Operations Audit
>Review routed assignments for the day.Audit pick-up for possible false fails.

A. Technical and Soft Skills
>Knowledgeable in using Google Suite
>Candidate must be proficient in Microsoft Excel
>Customer service experience a plus
>Can work independently and as a member of a team
>Ability to work under pressure, prioritize and thrive in a fast-moving environment
>Extremely self-motivated, organized and responsible
B. Others
>At least 2nd year college in any computer-related field 
>Must be willing be assigned to a shifting schedule, but may be assigned to one definite shift
>Prior experience with a start-up will be a huge plus
>Prior experience with a Logistics company is preferred but not required
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