Account Management Manager

Ho Chi Minh City, Vietnam
Commercial – Field Sales /
Contract, Full-time /
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.


    • Retention Development (50%)
    • Identifying & building strong connections with decision makers based in Vietnam, both VNFF houses and their clients (VN Sellers)
    • Conduct frequent visits to keep posted with VNFF House & VN Sellers business operation in Destination Countries
    • Serve as the lead point of contact for all customer account management matters
    • Presented as a bridge in communications to ensure all the conversations are crystal clear & settled. Provide professional after-sales support to maximize customer loyalty
    • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    • Creating automated processes for churn precursors and communicating with customers proactively whenever they’re in danger of churning to prevent support issues, foster customer loyalty, and promote good business relationships
    • Volume Development (30%)
    • Coordinate with destination sales team to increase share of wallet of existing Vietnamese sellers by upselling and cross-selling solutions that directly address known customer pain points
    • Assist complex commercial negotiations with clients, including drafting and reviewing of contracts
    • Lead the design and development of account plans for prospects and existing clients which include pricing and business support
    • Market Movement Monitoring (20%)
    • Understand the Vietnamese sellers market, macroeconomic trends, and competitive landscape and provide business recommendations to Ninja Van’s commercial teams
    • Keep an eye on VNFF house & VN sellers movement in destination countries, anything that happens in: their business orientation, expansion plan, future changes
    • Coordinate with Ideal Customer Profiling, explore solutions to bridge the gap between ideal profile & current VNFF/Seller Profile


    • Has 3-5 years of experience in account management, business development, consulting, sales, or any related field. Proven record in cross border selling field is a big advantage
    • BA Degree and above, in Marketing, International trade, Business management or related fields
    • Persistence & flexibility: Demonstrates tenacity and willingness to go the distance. Has the ability to work from a home office located within the assigned territory and travel to visit clients and prospects 70 to 80 percent of the month. Willing to prospect consistently on the phone, in person, and at company-sponsored events
    • Business acumen & solution selling: Has a proven track record of developing and implementing successful business development strategies and achieving sales targets. Can comprehend business issues, operations, and provide quality insight as to how to achieve goals and ensure business success
    • Communication: Speaks and writes in Vietnamese and in English clearly and articulately
    • Adherence to sales excellence: Accustomed to tracking sales behavior and metrics as a source of effectiveness and improvement. Accepts training and coaching as a source of constant growth
    • Strong English, both verbal and written is required
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