Regional Head, Operations (Middle Mile)

Singapore, Singapore /
Operations – Middle Mile /
Permanent, Full-time
/ On-site
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Regional Head, Operations (Middle Mile) is accountable for all operational performance goals and costs of middle mile department, and comes up with strategies to structurally improve them in a sustainable manner. 


    • Ensure proper tender and procurement principles are adhered
    • In conjunction with procurement teams, ensure proper vendor management framework is used
    • Working with local teams to identify requirements and opportunities for vehicle purchases 
    • Review the expected utilisation plans
    • Develop plans to future-proof investments 
    • Responsible for the full implementation of vehicle purchase
    • Develop, monitor and improve on operational performance goals
    • Communicate with countries on managing performance
    • Monitor performance and work together with local MM heads for improvement
    • Review middle mile planning and management
    • Optimise these physical processes by data collection, test and research
    • Develop standard guidelines and improve it continuously
    • Align with stakeholders on operation standards
    • Construction and analysis of data to provide visibility on operational goals
    • Identify opportunities with current processes with respect to speed, costs, compliance and sorting accuracy
    • Develop plans and strategies to improve identified opportunities
    • Developing and building a strong regional team that can engage and support every country in every aspect of running the department locally
    • Drive development of local capabilities to fulfil the achievement of operational performance goals
    • Innovate and create solution using inhouse tech teams to improve operational performance goals
    • Work closely with other departments, such as sales, finance, partnerships, customer service, recovery to ensure that the sortation process satisfies customer needs and expectations
    • Lead cross-functional initiatives to identify opportunities for innovation and process improvement
    • Accountable for mm budgets across all countries
    • Ensure that the process is cost-effective while maintaining high levels of productivity and accuracy
    • Facilitate sharing between countries and build relationship
    • Keep up to date with industrial practices and share knowledge with the countries


    • Bachelor’s degree in any related field
    • Possess 6 - 8 years of Operational experiences in a similar capacity within the supply chain / logistics industry with at least 3 years in a managerial position and has experience in working with 3 or more countries.
    • Strong analytical and numerical skills
    • Good conceptual thinking and planning skills
    • Excellent leadership, communication and interpersonal skills
    • Comfortable to travel to local countries when required
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