Executive, Client Success Management (Cold Chain)
Subang Jaya, Malaysia
Commercial – Sales & Partnerships /
Permanent, Full-time /
On-site
Job Responsibilities
- Independently engaged with clients that using Ninjavan services/platform
- Assist clients with issues such as uploading orders, 1st mile & Last mile matters, dispute issues, client complaints etc as well as other administrative duties to coordinate shipping activities.
- Prepare and communicate accurate shipping, numbers of shipper parcel daily inbound, using data from multiple sources.
- Monitor shipper satisfaction and service quality throughout and prepare relevant/necessary reports for management
- Provide data analysis to improve client performances.
- Handle routine questions from clients to perform full level of troubleshooting, in addition actively communicate and coordinate with internal departments to identify and resolve admin, operations, IT and finance challenges
- Pro-actively propose structural changes or new solutions to streamline existing processes to increase operation efficiency & client's retention .
- Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the onboarding, shipping and delivery cycle.
- Ensure co-operation with other members of the sales team and throughout the sales force.
- Ensure all customer agreements are cost sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require management’s agreement and justifications.
- Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy.
- Build a strong client relationship to ensure accounts perform and grow to their maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Implement and execute after sales activities to achieve target budgets and maximise growth within the existing customer base
- Conduct presentations of business review
- Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
- Adhere to regional standard profit margins and discount guidelines and account receivables
- Maintain customer business information, and update business activities in CRM system
Job Requirements
- Candidate must possess or currently pursuing a Degree
- experience in logistics, 3PL management, E-Commerce or similar activities advantageous
- Experience in E-commerce and Logistics
- Excellent communication skills, spoken and written
- Proficiency in Mandarin is highly desirable
- Problem-Solving and analytical skills
- Able to work independently, and is a team player, with excellent interpersonal skills
- Detail-oriented, with excellent organisational skills and a strong sense of job ownership
- Able to multi-task and is results-driven
- Adaptable, proactive, and possess a positive attitude and work ethics.
RM2,000 - RM3,500 a month
