客户运营管理专员
Shenzhen, China
Operations – Customer Experience /
Contract, Full-time /
On-site
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
岗位职责：
主导跨境物流客户系统建档，协助客户发货、跟进物流状态并监督时效；协助销售团队开发与维护客户关系；跨部门沟通与合作，强化与客户的沟通，同时完善与优化内部流程；收集整理客户反馈，协助梳理与制定客户服务标准并实施；对接内外部需求，协助客户运营管理相关项目的推行。
任职要求：
物流管理、国际贸易或相关专业，大专以上学历；乐观开朗，积极主动，有责任心，具备较强的抗压与应变能力及解决问题的能力；具备良好的英语听说读写以及沟通与表达能力，协调内外部沟通；熟练运用办公软件，有G suite操作经验者优先；具有一定数据整合与分析能力，具备一定客户洽谈能力或经验； 有相关跨境电商与物流客户管理经验者优先
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