Finance Manager – Cash on Delivery (COD)
Subang Jaya, Malaysia
Finance – Shared Services /
Permanent, Full-time /
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Reporting to the Head of Shared Services, the Finance Manager will be supporting the Region to drive the implementation and execution of strategic direction and operational requirements for the Shared Services Centre (“SSC”) in Southeast Asia.
Responsibilities
- Support the Head of Shared Services to set up the SSC function or team in the Region and lead the transitioning of accounting duties from Country Finance to SSC.
- Develop and document Standard Operating Procedures (SOPs) and process flow charts for Cash On Delivery (COD) processes.
- Execute SSC's strategic goals and plan and ensure that the Service Level Agreement and objectives are achieved.
- Oversee and responsible for the continuity and successful delivery of Cash On Delivery (COD) processes through SSC and proactively, identify, manage and monitor KPIs to drive accuracy and timeliness of all deliverables.
- Process lead for Cash On Delivery (COD) to identify, lead and implement process standardizations, process optimizations and streamline current practices to deliver quality and accelerated closing processes and maximize operational effectiveness and efficiencies.
- Drive transformation through process optimization via digitalization and enabling a more digital and better customer experience with data insights to improve and accelerate decision making.
- Take the lead in applying technical accounting principles for the Region and have good understanding of International Accounting Standards and/or US GAAP.
- Mentoring and providing guidance to the team.
- Work with the Regional Controlling team in developing and maintaining SSC related policies and procedures.
- Support Country and Regional Finance to perform the month-end closing and ensure the SSC team complete the monthly and yearly close process within the timelines provided.
- Partner with Country Finance and Regional Controlling for all reporting, controls and audit matters; ensure internal controls in place are in compliance to our Region’s policies and procedures and constantly seek improvements in efficiency and effectiveness.
- Manage the relationships with finance and business teams across the group as part of the SSC’s general function.
- Any other ad-hoc projects or tasks assigned.
Requirements
- Degree in Accountancy or equivalent.
- CA/CPA is preferred.
- At least 8 years of related Shared Service experience in Cash on Delivery (COD) processes, preferably in logistics or e-commerce industries.
- Prior experience in external audit.
- Experience working with multinational organizations/environment especially in a high growth, rapidly changing culture.
- Good knowledge and understanding of IFRS and/or US GAAP.
- Able to work with a strong sense of urgency, both as an individual contributor and as a team leader.
- Passion for analytical / data-driven problem-solving, improving and/or implementing processes.
- Team player with strong organisational skills.
- Results driven and ability to multitask and prioritise with minimum supervision.
- Equipped with leadership, communication, interpersonal, negotiation and presentation skills.
- Commercial acumen to understand and execute on the company’s objectives, operations, market environment and ethical issues.
- Proactively and continuously strives for transformation to implement process improvements and automations.
- Strong internal control knowledge in processes and experience in developing and documenting SOPs and flowcharts.
- Familiar with local tax laws, especially for SEA markets.
- Leadership experience in managing a large team (>10 staff).
- Experience in transformation in implementing process improvements and automations.
- Strong project management experience.
- Knowledge of ERP system(s) e.g. Netsuite / SAP / Oracle would be an added advantage.
- Knowledge in automation and BI tools (ie Power BI and Tableu) would be an added advantage.
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