Retail Partner Management Associate

Singapore, Singapore /
Strategy – PUDO /
Permanent, Full-time
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

    • Responsible for acquisition of stores
    • Reach out to new/ existing network to cross-sell and up-sell any new products of retail
    • Maintain strong long standing client relationship through regular check-ins and by analyzing performance metrics
    • Assist in onboarding processes for new partners and provide any form of partner support
    • Resolve any outstanding issues partner may encounter with regards to Ninja Services
    • Collaborate with both internal and external stakeholders to develop and improve partners' experience
    • Be able to identify gaps/trends in the market and develop new innovative ways to value add and retain the network
    • Assist with online and offline research for new potential initiatives
    • Generating weekly and monthly sales report
    • Maintaining of leads and tracking retention rate

Requirements

    • 1 - 3 year’s B2B sales experience
    • Effective communication, interpersonal skills and personable
    • Resourceful, eye for detail and efficient
    • Excellent negotiation skills and entrepreneurial spirit
    • Proficiency in Microsoft Excel
    • Minimum Diploma, Degree preferred

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