Quality Assurance Associate - Analyst

Singapore, Singapore /
Quality Assurance – Quality Assurance /
Permanent, Full-time
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The QA Analyst is responsible for preparing and interpreting statistical reports on operational performance in order to propose solutions which aid decision-making for overall long-term process improvements.


    • Data Analysis and Reporting
    • Support decision-making and strategy planning through analytics
    • Develop and prepare regular statistical reports on operational performance including performance reports, productivity reports and costing reports
    • Process Improvement
    • Review and interpret data to identify operational issues and provide solutions to optimise service levels, efficiency and process improvements
    • Perform reviews and audits of project SOPS to streamline and automate operations
    • Market Research
    • Be able to identify gaps/trends in the market and develop new innovative ways to value add and retain the network
    • Assist with online and offline research for new potential initiatives
    • Sales Reporting
    • Generating weekly and monthly sales report
    • Maintaining of leads and tracking retention rate
    • Any other adhoc duties as assigned


    • 0 to 2 years of project management or operations experience, preferably in logistics/supply chain industry
    • Degree or equivalent in any field
    • Effective communication, interpersonal skills and personable
    • Organized, quick thinking and resourceful to resolve challenges and issues
    • Ability to analyse and interpret data
    • Strong excel and SQL skills to extract and analyse data
    • Proficiency in English (Reading, Writing & Speaking), ideally coupled with fluency in a second local language
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