Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Field Sales channel is one of the larger sales channels of Ninja Van that is primarily focussed on the SME population, non ecommerce platforms. Its focus is on offering final mile delivery solutions in the express and domestic parcel segment to B2C e commerce and non ecommerce shippers alike. The department is responsible for the revenue development, market share expansion and profitability of this segment within Ninja Van. Country led teams will focus primarily on designing and executing on a local sales plan while the regional organizations support them on areas of the processes, policies and governance.

 

This position partners closely with the regional and local Customer Relationship Officers (CRO) teams to build and implement best-in-class go-to-market capability across the Field Sales channel and to deliver superior customer retention. He/she will work closely with local sales heads to ensure proper setting of critical customer success operations to drive business growth. This differs from the Head role, which focuses more on the macro-perspective and setting of the strategy.

 

This role will be responsible for evaluating the current customer journey, engagement touch-points and recommending improved solutions; including key performance indicators to measure success. It is important to ensure compliance to our Company’s policies and procedures. This is a fairly new area of focus, and the function is not yet fully mature at this point.

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