Sales Quality Assurance Assistant Manager
Jakarta, Indonesia
Commercial – Field Sales /
Permanent, Full-time /
Hybrid
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Sales Quality Assurance Assistant Manager is a resource for supporting volume growth – plays an important role in ensuring all sales team are meeting quality as expected. He/She will be responsible for measuring implementation of Sales System, Sales Program, detection and proposed resolution in problems. She/He also will be providing tools, data, information, knowledge, guidelines, and vigilance/compliance across FS sales channels. This responsibility demands the person to be updated and hands-on with.
Responsibilities
- Day to day sales management practices
- Procedures across processes, systems/tools
- Improve Sales Effectiveness and Efficiency
- Knowledge and awareness levels of the sales team to provide support
Requirements
- Minimum 1-3 years proven experience in a commercial / Sales Operations role
- High level of Microsoft Office skills (especially Excels and Power Point)
- Proven track record of project management experience.
- Excellent understanding of Sales processes and ideally a background in actual selling
- Hands- on knowledge of Customer Relationship Mgmt. (Salesforce.com) & Business Intelligence systems,
- Experience in managing a team.
- Experience in logistics is a plus.
- Previous experience in Country and Regional office collaborates environment will be added advantage
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