Nium was founded on the mission to build the global payments infrastructure of tomorrow, today. With the onset of the on-demand economy, its single platform for global payments and card issuing is shaping how banks, fintechs, and businesses everywhere to disburse and collect funds instantly across borders. Its payout network supports 100 currencies and spans 195+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. 

Nium’s growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in over 40 countries, enabling seamless onboarding, rapid integration, and compliance – regardless of geography. The company is co-headquartered in San Francisco and Singapore, with regional offices in London, Amsterdam, Hong Kong, Mumbai, Bengaluru, and Chennai.

We started out in 2014 with a vision to simplify the digital cross-border payments experience for complex markets. Over time, we grew into a global Fintech platform, regulated in over 40 markets and reaching across 190+ countries. Today we are a universal platform for financial services and our modular services straddle cross-border payments, card issuance, and collections by way of capability. We have clients in all 6 continents and have diversified our offerings to meet the needs of banks, financial institutions, SMEs, and New Economy businesses, such as eCommerce and online travel. We are a team of more than 700 people across 17 offices globally and growing. Our vision is to embed world-class financial services into every platform we touch and usher in the future of frictionless commerce.

Our network is powered by our portfolio of licenses, hard-earned by building trust with financial regulators in over 38 countries. This combination of regulatory and tech assets is unique to Nium and is at the core of our unique value proposition.

At the core of Nium is a powerful platform, an extensive network and a portfolio of APIs, all of which combine to accelerate your growth as a global business.

We are on a journey to enable hyper-scale growth for our customers by providing an increasing number of APIs and capabilities to developers worldwide, in new and innovative ways.

As the Head of Documentation on the Experience product team, you will work closely with other executives and stakeholders to ensure that technical communication efforts are integrated with other business functions and contribute to the company's overall success. You will oversee all the communication efforts for Nium products, which may include not only technical documentation but also product marketing materials, customer support materials, and more. You will work closely with product teams, marketing teams, and other stakeholders to ensure consistent messaging across all channels. You will create momentum and drive adoption of Nium’s Open Platform by taking full ownership of the technical writing for Nium’s Product Documentation and APIs.

You will make Nium’s products easy to use and integrate by creating useful content for developers and everyday users. Our documentation must exemplify quality and instill trust. Nium cares deeply about customer experience, both for our users and engineering employees. Our products and internal tools require innovation and creativity to create excellent user experience and to increase developer velocity. We are looking for a leader with a strong sense of empathy, exceptional writing ability, and solid technical competence to provide an engaging customer experience. You’ll drive the technical writing effort at Nium to enable our users and engineers to quickly ship reliable code, while minimizing cognitive overhead.

At the core of Nium is a powerful platform, an extensive network and a portfolio of APIs, all of which combine to accelerate our customers' growth as a global business.

We are on a journey to enable hyper-scale growth for our customers by providing an increasing number of APIs and capabilities to developers worldwide, in new and innovative ways. As the Head of Documentation on the Experience product team, you will create momentum and drive adoption of Nium’s Open Platform by taking full ownership of the technical writing for Nium’s Products and APIs.

$152,000 - $218,500 a year

We Value Performance: Through competitive salaries, performance bonuses, uncapped sales commissions & annual salary reviews, we ensure that all our employees are rewarded and incentivized for their hard work

We care for our Employees: The wellness of Nium’ers is our #1 priority, we offer medical coverage along with 24/7 employee assistance program & generous vacations, and year-end shut down. We also provide flexible working & a hybrid working environement (3 days per week in the office)

We Upskill Ourselves: We are curious, always want to learn more & upskill ourselves: We therefore do not only provide role-specific traning but also offer all our employees LinkedIn learning solutions & dedicated learning allowances

We Constantly Innovate: Nium has been awarded multiple times for its constant innovations & growth since our inception, such as the 2022 CBI 250 Most Promising Fintech Award or the 2021 Financial Time top 50 High Growth companies in APAC

We Celebrate Together: Work is also about having fun with your colleagues & creating great relationships. We often celebrate together through company-wide social events, team bounding activities, happy hours, team offsites, and so much more!

We thrive with Diversity: Nium has always thrived with a diverse & multicultural workforce, with more than 33 nationalities across 18+ countries. As an Equality Opportunity Employer, we are committed to providing a safe & welcoming environment for everyone.

At Nium we center our way of work around 3 core values globally:

#KeepItSimple: We cut through complexity, simplify at speed and operate with scale in mind

#MakeItBetter: We build innovative solutions that make our customers' lives better

#WinItTogether: We win in this competitive market by collaborating as one team

 

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