VP - Partner Relations (FinTech/Payments)
Mumbai
Network & Partnership – Partner Relationships /
Full-time /
Hybrid
Nium, the Leader in Real-Time Global Payments
Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.
Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.
As VP of Partner Relations, you will play a critical role in ensuring a high-quality customer experience and smooth operation of our payment network by leading a talented team responsible for addressing day-to-day operational challenges and implementing strategic initiatives to enhance efficiency and reliability as it specifically related to the payment network of Nium.
Responsibilities
- Team Leadership: Lead and inspire a team of operations professionals responsible for managing the day-to-day operational issues and challenges that arise within our payment network, providing guidance, support, and mentorship to foster a high-performing and collaborative work environment.
- Operational Management: Oversee the resolution of operational issues, incidents, and escalations related to transaction processing, network connectivity, and system performance, ensuring timely resolution and minimal impact on service delivery.
- Continuous Improvement: Drive continuous improvement initiatives to enhance operational efficiency, scalability, and reliability of our payment network, leveraging best practices, automation, and technology solutions to streamline processes and reduce manual interventions.
- Project Management: Lead projects related to operational improvements, system upgrades, and network enhancements, collaborating with cross-functional teams to define project scope, objectives, and timelines, and ensuring successful implementation within budget and schedule constraints.
- Risk Management: Identify, assess, and mitigate operational risks and vulnerabilities within the payment network, implementing robust controls, monitoring mechanisms, and contingency plans to safeguard against potential disruptions and ensure business continuity.
- Performance Monitoring: Monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to track network performance, identify trends, and proactively address issues or bottlenecks to maintainoptimal service levels and customer satisfaction.
- Process Management: Establish process around and manage end-to-end the forward and reverse due diligence process with our network banking partners, including during account opening and on going.
Skills and Requirements
- Bachelor’s degree with 12+ years of experience in the Finance/Banking industry.
- Good knowledge of the payments industry and prior experience in Fintech companies will be a plus
- Solid understanding of concepts such as payment gateways, SWIFT, ACH, instant payments, APIs, batch processing, KYC, onboarding, and banking processes and how they relate to each other
- Knowledge of current state of regional payment networks, regulatory affairs, industry standards, and players in the payments industry.
- Experience setting up and managing process and operational structure
- Experience managing remote and global teams
- Ability to lead and influence cross-functional teams into enterprise-wide outcomes. Demonstrated examples of success in managing internal and external relationships.
- Analytical and conceptual thinker with ability to analyze and devise a strategic approach for Nium with bank partners, including commercial processes.
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend
We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities.
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
For more information visit www.nium.com
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