Senior Account Development Manager - Italian Speaking

London
Business Development – Account Management /
Full-time /
Hybrid
Nium, the Leader in Real-Time Global Payments 
 
At Nium, we operate at the intersection of an increasingly interconnected world, where the traditional finance industry has been disrupted, and on-demand is in demand. Our payments infrastructure is leading a transformation in payments, enabling anyone, anywhere to make and receive payments instantly, regardless of the location or currency. We currently support: 
-Regulatory Licenses and Authorizations in 40+ Countries, enabling seamless onboarding, rapid integration, and compliance
-190+ Pay Out Markets – 100+ in real time
-35+ Pay In Markets
-30+ Card Issuance Markets
-100+ Supported Currencies 
 
Today, Nium is the leader in real-time global payments and the fastest way to send money across borders. We are co-headquartered in San Francisco and Singapore, with regional offices in Australia, Brazil, Hong Kong, India, Indonesia, Japan, Lithuania, London, Malaysia, Malta, Netherlands, and UAE. 

Your Next Exciting Role

Nium is actively looking for a highly driven, resourceful with a strong ability to build strong partnerships with our customers. As a Senior Account Development Manager, you will play a crucial role in ensuring the success and satisfaction of our travel industry clients by leveraging your expertise in payment processing and deep understanding of the unique challenges and dynamics within the travel industry.
 
Your obsession with creating ever-evolving ways to delight the client in their success journey with Nium should enable you to envision avenues to unlock world-class experiences for our institutional clients throughout their working relationship with Nium.

What would a day @Nium look like?

    • Become a trusted partner to a portfolio of clients, actively studying their business and engaging them in opportunities to develop solutions based on Nium's product suite. The role holder will constantly seek to identify upsell, cross-sell, and commercial optimisation opportunities.
    • Partner closely with internal stakeholders to represent the voice of the customer and look to influence by promoting a customer-centric mindset across the organisation. Working with cross functional leaders to ensure strategy and execution are aligned across the company will be critical to success for the role holder's client portfolio.
    • Accountable for reporting, the role holder will ensure clients have all of the appropriate reporting data and tools needed to manage their business and work productively with Nium. The role holder will also coordinate Quarterly Business Reviews with clients to gauge the relationship's overall health. 
    • Constantly assess and interpret market information to anticipate and respond to trends.
    • On a near real-time basis, you would track, report, identify growth opportunities and optimize the performance of our clients, including identifying issues as they arise, assessing possible solutions, and executing those solutions.

Which Skills & Experiences will make you successful?

    • Proven track record in Customer Success Management & client growth management within FinTech / Payments industry.
    • Client focused with a deep understanding of the FinTech / Payments industry and demonstrable experience in managing a diverse variety of customers within the Payments industry.
    • Strong business acumen is required to be able to see the bigger picture, devise growth strategies for the future, and follow through with meticulous execution.
    • A customer-centric thinker who obsesses over the needs of their customer and works toward providing a positive customer experience both at the point of the service and after the service in order to drive profits.
    • The role holder will have outstanding communication skills and are comfortable relaying complex technical information as well as interacting and communicating challenging information to key stakeholders internally and with the Client’s teams.
    • Italian language is a must – an additional European language would be preferable.
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job candidates. Please review our Candidate Privacy Notice for more information.

Candidate Privacy Notice: https://www.nium.com/privacy/candidate-privacy-notice

What we offer at Nium  
 
We Value Performance: Through competitive salaries, performance bonuses, uncapped sales commissions and robust performance reviews, we ensure that all employees are rewarded and incentivized for their hard work. 
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. In addition to many other benefits, we offer medical coverage, 24/7 employee assistance program, generous time off policies, and a year-end shut down. We also provide a hybrid working environment (3 days per week in the office). 
We Upskill Ourselves: We are curious, always want to learn more and upskill ourselves. As well as role-specific training, we also offer a global learning stipend. 
We Constantly Innovate: Nium continues to be globally recognized for its constant innovations, growth, and employee-centric mindset since our inception: 
-2022 Great Place To Work Certification
-2023 CB Insights Fintech 100 List of Most Promising Fintech Companies
We Celebrate Together: Work is also about having fun with your colleagues and forging deep relationships. We host company-wide social events onsite and virtually, provide team morale budget and bonding activities, happy hours, team offsites, and much more!  
We Thrive with Diversity: Across 33 nationalities and 18+ countries, our diverse and multicultural team embodies our commitment to a safe and welcoming environment for everyone.  
 
What it’s like to be a Nium'er 
 
At Nium we center our way of work around 3 core values globally: 
 
#KeepItSimple: We cut through complexity, simplify at speed and operate with scale in mind. 
#MakeItBetter: We build innovative solutions that make our customers' lives better. 
#WinItTogether: We win in this competitive market by collaborating as one team. 

For more information, visit www.nium.com.