Analyst/Sr Analyst-Payment Operations

Mumbai
Operations – Payment Operations /
Full-time /
Hybrid
Nium, the Leader in Real-Time Global Payments 
 
At Nium, we operate at the intersection of an increasingly interconnected world, where the traditional finance industry has been disrupted, and on-demand is in demand. Our payments infrastructure is leading a transformation in payments, enabling anyone, anywhere to make and receive payments instantly, regardless of the location or currency. We currently support: 
-Regulatory Licenses and Authorizations in 40+ Countries, enabling seamless onboarding, rapid integration, and compliance
-190+ Pay Out Markets – 100+ in real time
-35+ Pay In Markets
-30+ Card Issuance Markets
-100+ Supported Currencies 
 
Today, Nium is the leader in real-time global payments and the fastest way to send money across borders. We are co-headquartered in San Francisco and Singapore, with regional offices in Australia, Brazil, Hong Kong, India, Indonesia, Japan, Lithuania, London, Malaysia, Malta, Netherlands, and UAE. 

Where do you come into the picture?

Over the years we have slowly and steadily recruited some of the best in the business and every day they bring us closer to our full potential. In the five years since our inception, we have evolved significantly as a company but customer obsession has always been at our core. We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Reconciliation manager plays a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Transaction processing play a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs. 

What would a day in your life @ Nium look like?

    • As an Executive/ Senior Executive in our Payment Processing team you will –
    • Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses
    • Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions.
    • Onboard new Institutional, SME, and enterprise clients on Nium's platform.
    • Monitor, investigate, and resolve payment processing issues.
    • To verify statements for various banks and currencies before reprocessing or refunding transactions.
    • Creating monthly Invoices for clients and tracking their settlement.
    • Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out
    • Work with Account Managers and Customer Service teams to resolve customer complaints.
    • Publish MIS reports to the management and internal stakeholders.
    • Organize workflow to meet department objectives.
    • Work with Product and Technology teams to improve process efficiency and automation.
    • This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays and we follow a flexible holiday schedule. 

What expertise & experiences would you need to have to play this kind of role?

    • Bachelor's degree with 2-6 years of experience working in Payment Processing, preferred knowledge of Cross border remittances
    • Can prioritize, organize, and execute tasks with minimal supervision.
    • Demonstrates strong interpersonal and communication skills.
    • Demonstrates ability to work with a high degree of quality.
    • Demonstrates strong problem-solving/Issue Resolution skills.
    • Hands-on experience in MS Office and tools within it.
    • Possesses Behavioral competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.
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Candidate Privacy Notice: https://www.nium.com/privacy/candidate-privacy-notice

What we offer at Nium  
 
We Value Performance: Through competitive salaries, performance bonuses, uncapped sales commissions and robust performance reviews, we ensure that all employees are rewarded and incentivized for their hard work. 
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. In addition to many other benefits, we offer medical coverage, 24/7 employee assistance program, generous time off policies, and a year-end shut down. We also provide a hybrid working environment (3 days per week in the office). 
We Upskill Ourselves: We are curious, always want to learn more and upskill ourselves. As well as role-specific training, we also offer a global learning stipend. 
We Constantly Innovate: Nium continues to be globally recognized for its constant innovations, growth, and employee-centric mindset since our inception: 
-2022 Great Place To Work Certification
-2023 CB Insights Fintech 100 List of Most Promising Fintech Companies
We Celebrate Together: Work is also about having fun with your colleagues and forging deep relationships. We host company-wide social events onsite and virtually, provide team morale budget and bonding activities, happy hours, team offsites, and much more!  
We Thrive with Diversity: Across 33 nationalities and 18+ countries, our diverse and multicultural team embodies our commitment to a safe and welcoming environment for everyone.  
 
What it’s like to be a Nium'er 
 
At Nium we center our way of work around 3 core values globally: 
 
#KeepItSimple: We cut through complexity, simplify at speed and operate with scale in mind. 
#MakeItBetter: We build innovative solutions that make our customers' lives better. 
#WinItTogether: We win in this competitive market by collaborating as one team. 

For more information, visit www.nium.com.