Senior Manager – KYB Operations
Mumbai
Operations – KYC Operations /
Full-time /
Hybrid
Nium, the Leader in Real-Time Global Payments
Nium, the leading global infrastructure for real-time cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 190+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 40 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore
About the Role:
As a senior leader in our KYB/KYC Compliance function, your day will be a dynamic blend of strategic oversight, operational excellence, and cross-functional collaboration. You’ll be at the heart of shaping how compliance scales across the Group, using both deep regulatory expertise and cutting-edge technology.
Key Responsibilities:
- Onboarding Complex Organizations: Your primary focus will be leading the onboarding of highly complex organizations and financial institutions, ensuring thorough due diligence, timely reviews, and effective risk management.
- Strengthening the KYB Framework: You’ll refine and enhance onboarding procedures across the Group, ensuring consistency, depth, and speed in application reviews and escalation handling.
- Driving Automation & Innovation: Partner with tech teams to streamline compliance operations through automation and machine learning, building scalable solutions for a fast-growing organization.
- Leading Compliance Strategy: Define and execute the strategic direction of KYB/KYC operations, aligning regulatory requirements with business goals.
- Stakeholder Engagement: Act as the primary liaison with MLROs, regulators, and external partners, ensuring transparency and trust in all compliance matters.
- Performance & Risk Reporting: Prepare and present key reports to Senior Management and Compliance Committees, offering insights into performance, risk exposure, and operational health.
- Team Leadership & Development: Oversee training initiatives, build team capabilities, and ensure consistent knowledge standards across regions.
- Operational Excellence: Monitor KPIs and SLAs, ensuring the team consistently meets performance benchmarks.
- Documentation & Governance: Ensure all reviews and investigations are properly documented in line with Group standards.
Requirements:
- Minimum 10-12 years of experience in KYB, complex organizations & FI’s onboarding, Sanction Screenings, Investigations-related work.
- Ability to work in a challenging, highly regulated environment, serving as the primary liaison with MLROs, regulators, and other external stakeholders.
- Good understanding of the Payments/Fintech industry.
- ACAMS certification is preferred but not mandatory.
- Strong Interpersonal and English communication skills (both verbal and writing).
- Strong problem-solving and analytical skills with an investigative mindset.
- Team player, but also able to work independently and self-motivated.
- Attention to detail, efficiency, and ability to work under pressure within tight deadlines.
- Good hands-on experience with Advanced MS-Excel including Macros is an added advantage. Knowledge with data analytics will be an added advantage (not mandatory).
- Willingness to learn continuously and keep up to date with the Payments industry and its regulatory landscape.
- Experience to build, lead and motivate a Compliance Operations team.
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
For more information visit www.nium.com
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