Senior IT Engineer ( Infra )

Mumbai
Technology – Infrastructure Support /
Full-time /
Hybrid
Nium, the Leader in Real-Time Global Payments 
 
At Nium, we operate at the intersection of an increasingly interconnected world, where the traditional finance industry has been disrupted, and on-demand is in demand. Our payments infrastructure is leading a transformation in payments, enabling anyone, anywhere to make and receive payments instantly, regardless of the location or currency. We currently support: 
-Regulatory Licenses and Authorizations in 40+ Countries, enabling seamless onboarding, rapid integration, and compliance
-190+ Pay Out Markets – 100+ in real time
-35+ Pay In Markets
-30+ Card Issuance Markets
-100+ Supported Currencies 
 
Today, Nium is the leader in real-time global payments and the fastest way to send money across borders. We are co-headquartered in San Francisco and Singapore, with regional offices in Australia, Brazil, Hong Kong, India, Indonesia, Japan, Lithuania, London, Malaysia, Malta, Netherlands, and UAE. 

Responsibilities:

·       Addressing user tickets for issues regarding hardware, software, and networking.
·       Assisting customers through installing applications and computer peripherals.
·       Providing technical support through remote-access.
·       Providing IT networks and customer services to users inside and outside the company.
·       Guide users with step-by-step instructions to resolve the issues.
·       Customising the desktop applications as per the needs of users and clients.
·       Advising on software and hardware upgrades.
·       Maintaining a log of job tickets and maintenance tasks.
·       Send the unresolved issues to the next level of the support team.
·       Ensuring that the client server systems are working fine.
·       Creating technical reports and manuals.
·       Keep up with current breakthroughs in computing technology and research its reviews

Requirements:


    • Minimum 4-6 years’ experience working as Desktop and support engineer.
    • Proven work experience as a desktop support engineer or support technician.
    • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
    • Knowledge of popular operating systems, software applications, and remote connection systems.
    • Ability to solve complex hardware and software issues.
    • Working knowledge on O365, GSuite mailing applications.
    • Knowledge of security solutions like Active Directory, Antivirus, DLP, Zscaler Proxy services.
    • In depth knowledge in Zoom, Slack and video conferencing solutions.
    • Experience in working with firewalls
    • Excellent interpersonal skills.
    • Good written and verbal communication skills.
What we offer at Nium  
 
We Value Performance: Through competitive salaries, performance bonuses, uncapped sales commissions and robust performance reviews, we ensure that all employees are rewarded and incentivized for their hard work. 
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. In addition to many other benefits, we offer medical coverage, 24/7 employee assistance program, generous time off policies, and a year-end shut down. We also provide a hybrid working environment (3 days per week in the office). 
We Upskill Ourselves: We are curious, always want to learn more and upskill ourselves. As well as role-specific training, we also offer a global learning stipend. 
We Constantly Innovate: Nium continues to be globally recognized for its constant innovations, growth, and employee-centric mindset since our inception: 
-2022 Great Place To Work Certification
-2023 CB Insights Fintech 100 List of Most Promising Fintech Companies
We Celebrate Together: Work is also about having fun with your colleagues and forging deep relationships. We host company-wide social events onsite and virtually, provide team morale budget and bonding activities, happy hours, team offsites, and much more!  
We Thrive with Diversity: Across 33 nationalities and 18+ countries, our diverse and multicultural team embodies our commitment to a safe and welcoming environment for everyone.  
 
What it’s like to be a Nium'er 
 
At Nium we center our way of work around 3 core values globally: 
 
#KeepItSimple: We cut through complexity, simplify at speed and operate with scale in mind. 
#MakeItBetter: We build innovative solutions that make our customers' lives better. 
#WinItTogether: We win in this competitive market by collaborating as one team. 
  
For more information, visit www.nium.com.