Account Development Manager
São Paulo
Account Management – Account Management /
Full-time /
Hybrid
Nium, Global Leader in Payments
Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.
Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.
About the team
Our Account Manager is responsible for managing our payments clients in the region along with optimizing their journey with Nium and ensuring that the overall customer success and account growth criteria are met. As you do this, you will also build deep expertise about Nium’s payments solution to best position our solutions with the key clients and partners you manage.
You will look to grow the relationship, engagement, and ultimately revenue from the clients within the region by focusing on creating superlative value through our solutions and meaningfully increasing our share of business within the client's portfolio.
Your obsession with creating ever-evolving ways to delight the client in his success journey with Nium should enable you to envision avenues to unlock world-class experiences for our institutional clients when working with us. With your deep knowledge of the business and knowledge of cross-functional realities, you will engage across teams to create a sense of ownership and urgency to deliver upon value-creating initiatives for our clients
Key responsibilities
- You will be responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from growth and servicing perspective.
- You will drive an innovative culture, ensuring ongoing improvement of products, processes and systems while gaining a deep understanding of customer needs as they relate to our products. Indepth understanding of their demands, current use case, volume elasticity and inhouse product offerings that could enhance their Nium experience.
- You will provide exemplary success along the customer journeyand have a curious mindset regarding what and how the customer experience can be impacted by relevant regulatory changes or new features developed, for example.
- You will develop strategic and collaborative relationships with customers that lead to better perception of the account, which will increase our ability to grow our engagement for the long term.
- You will partner closely with the sales and delivery teams to ensure smooth hand-off’s between teams
- You will engage with leaders at prospective customers and existing customers to build and maintain strategic relationships conducting meetings online, in person and via industry events.
- You will manage and deliver effective reporting and data to cross-functional and leadership teams to accurately assess the health of our clients, being the focal point of this information to Niumers.
- You will represent the voice of the customer to influence internal stakeholders; promoting a customer-centric mindset across the organization
- You will work with cross-functional leaders to ensure strategy and execution are aligned across the company will be critical to success
Requirements
- Proven track record in account management in the Fintech/Payments industry, please prepare a great example
- Client focussed with a deep-rooted natural curiosity and drive to deliver the best experience to our customers
- Accomodate and acknowledge meetings outside of regular business hours due to our global nature
- Need to be comfortable in an ambiguous and dynamic environment
- Fluent in English and Portuguese. Spanish fluency is a plus.
- Strong business acumen is required to be able to see the bigger picture, devise growth strategies for the future, and follow through with meticulous execution
- A customer-centric thinker who obsesses over the needs of their customer and works toward providing a positive customer experience both at the point of the service and after the service in order to drive profits
- The role holder will have outstanding communication skills and are comfortable relaying complex technical information as well as interacting and communicating challenging information to key stakeholders internally and with the Client’s teams
- Good sense of humour and fun
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024.
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive With Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
For more detailed region-specific benefits: https://www.nium.com/careers#careers-perks
For more information visit www.nium.com
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Candidate Privacy Notice:https://www.nium.com/privacy/candidate-privacy-notice
