Senior Account Manager II - Spanish Speaking
London
Account Management – Account Management /
Full-time /
Hybrid
Nium, the Leader in Real-Time Global Payments
Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.
Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.
About the role
Nium is actively looking for a highly driven, resourceful with a strong ability to build strong partnerships with our customers. As a Senior Account Manager II, you will play a crucial role in ensuring the success and satisfaction of our travel industry clients by leveraging your expertise in payment processing and deep understanding of the unique challenges and dynamics within the travel industry.
Your obsession with creating ever-evolving ways to delight the client in their success journey with Nium should enable you to envision avenues to unlock world-class experiences for our institutional clients throughout their working relationship with Nium.
Responsibilities
- Become a trusted partner to a portfolio of clients, actively studying their business and engaging them in opportunities to develop solutions based on Nium's product suite. You will be responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
- Partner closely with internal stakeholders to represent the voice of the customer and look to influence by promoting a customer-centric mindset across the organisation. Working with cross functional leaders to ensure strategy and execution are aligned across the company will be critical to success for the role holder's client portfolio.
- Accountable for reporting, the role holder will ensure clients have all the appropriate reporting data and tools needed to manage their business and work productively with Nium. The role holder will also coordinate Quarterly Business Reviews with clients to gauge the relationship's overall health.
- Constantly assess and interpret market information to anticipate and respond to trends.
- On a near real-time basis, you would track, report, identify growth opportunities and optimize the performance of our clients, including identifying issues as they arise, assessing possible solutions, and executing those solutions.
Requirements
- 5+ years' experience and proven track record in Customer Success Management & client growth management within Travel / FinTech / Payments industry.
- Strong business acumen is required to be able to see the bigger picture, devise growth strategies for the future, and follow through with meticulous execution.
- A customer-centric thinker who obsesses over the needs of their customer and works toward providing a positive customer experience both at the point of the service and after the service to drive profits.
- The role holder will have outstanding communication skills and are comfortable relaying complex technical information as well as interacting and communicating challenging information to key stakeholders internally and with the Client’s teams.
- Familiarity with CRM or sales enablement tools.
- Comfort and experience in working in a dynamic environment with ambiguous structure and processes.
- Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
- Spanish language is a must – an additional European language would be preferable.
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend
We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities.
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
For more detailed region specific benefits : https://www.nium.com/careers#careers-perks
For more information visit www.nium.com
Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.
