General Manager, Partner Success
Remote, United States
Partner Success – Partner Success /
Full-time Exempt /
Remote
Noodle is higher education’s leading strategy, services, and technology partner. We develop infrastructure, provide life-changing learning experiences, and grow the awareness of and the enrollment in some of the best academic institutions in the world. Our vision is “to empower universities to change the world.” We achieve this vision by offering our university partners various products and services that help them be more resilient, responsive, efficient, and interconnected.
As a General Manager on the Partner Success team, you will serve as the strategic lead for some of the nation’s most respected universities. Acting as both a trusted advisor and an executive sponsor, you’ll ensure our partnerships thrive—driving innovation, student impact, and long-term growth. To do so, you will work closely with our internal service teams to translate partners’ needs into action plans that deliver effective solutions. Success in this role is measured by partner satisfaction, renewals, and relationship growth.
As a General Manager, Partner Success, you will:
- Operate as the lead point of contact for the university accounts in your portfolio, nurturing high-quality, productive relationships with key stakeholders, influencers, and other senior administrators at the university.
- Develop a deep understanding of the products and services of each of our Service Teams – Marketing, Enrollment, Learning Design, Student Support and Placement, and Technology – so that you fluently discuss how we can support the goals of our partners.
- Build a deep understanding of our partners’ institutional culture, priorities, and organizational structure.
- Regularly review Noodle’s performance to identify potential issues and quickly work with service teams to address them.
- Communicate consistently and clearly with our partners to ensure they are engaged with and informed of our work. This includes holding in-person meetings, providing qualitative and quantitative analysis of our performance, coordinating with SMEs to provide in-depth insights into our services, and facilitating strategic planning workshops.
- Manage partner renewals to ensure net revenue retention is positive. This includes leading annual planning sessions, which result in Statements of Work that are aligned to our partners’ goals.
- Ensure our partners are invoiced according to the invoice management process.
You have:
- 10+ years of account management experience, ideally within the education spaceBachelor’s degree; graduate degree (e.g., MBA) is a plus
- A strong understanding of the higher ed landscape and of the inner workings of university structures
- A knowledge of the competitive environment in higher ed, including marketing, enrollment, student support, placement, and technology providers
- Strong analytical skills and a proven track record of exceeding client expectations
- A working knowledge of finance and accounting, allowing you to read a P&L and manage against a budget
- Excellent verbal and written communication skills, as well as experience presenting to and interacting with stakeholders at all levels
- A proven track record of managing multiple, complex projects from conception through implementation
- A strong belief in the power of teams
- The ability to think creatively with a desire to continue learning new skills
- The ability to work effectively in a dynamic, rapidly changing, team-based environment
- The ability and willingness to travel within the United States up to 20% of your time
Noodle Benefits:
- Work from our beautiful NYC office OR the comfort of your home office!
- Great compensation package!
- 401K + match, commission potential, and equity opportunities
- Tools you need on us! Mac is our computer of choice
- Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
- Paid Parental Leave
- Pre-tax commuter benefits
- 4 weeks paid vacation + 10 paid holidays + paid sick leave
- Access to mental health services like Ginger and Talkspace
- Annual education stipend for lifelong learning
- Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company
$145,000 - $155,000 a year
Eligibility Requirements:
This position is based in the United States, and applicants must be legally authorized to live and work in the United States. Employees are required to reside within the United States for the duration of their employment.
At Noodle, we hire people who will help us change the future of online education. Even if you don't think you check off every bullet point on this list, we still encourage you to apply! We value both current experience and future potential.
Noodle is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from different backgrounds, not just because it's the right thing to do, but because it makes us stronger as a whole. Women, people of color, LGBTQIA2S+ individuals, and members of other underrepresented groups are strongly encouraged to apply. Noodle is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.
