Data Analyst (Customer Retention)

NordVPN – Data, Research & Insights - NordVPN /
Full Time /
The Data, Research, and Insights department possesses a growth mindset based on insightful data. We enjoy performing statistical analyses with Looker, B Query, Google Analytics, and Tableau to conclude product or customer experience improvement.

Nord Security was born as a passion project, and our drive is reflected in our work, which has earned high praise from major tech outlets and cybersec experts. We want one thing only — to give true online privacy and security to as many people as we can.

NordVPN is the fastest VPN and the most trusted online security solution on the planet. NordVPN protects your internet traffic with next-generation encryption, being the preferred tool of activists and privacy-conscious individuals around the globe.

Customer retention is an integral part of our business. We build relationships with millions of users by leveraging on marketing automation tools that allow us to build web, email and push/in-app notification communication flows. Hard work and attention to detail is in our DNA. Ability to learn from success as well as mistakes and constant hunger for improvement is what drives us towards success. If this is something you can relate to, read along!

Main Responsibilities

    • Build dashboards and analyze customer behaviour in response to different email marketing initiatives;
    • Measure results of different initiatives (promotions, pricing, value creation, engagement), draw conclusions, insights and suggestions for new initiatives;
    • Collaborate closely with the whole Retention team to create and interpret different customer engagement or retention tests/actions;
    • Help to define and calculate KPIs and key metrics for the team, monitor them in automated reports and dashboards;
    • Execute ad-hoc analyses.

Core Requirements

    • Passion for mathematics, coupled with exceptional logical thinking to detect principles and patterns of consumer behavior from complex data.
    • Self-motivated to dig and derive complex data to see the big picture while noticing details;
    • Solid understanding of SQL (Google BigQuery as an advantage) and experience with dashboarding tools (e.g. Looker, PowerBI, Tableau, etc.);
    • Experience in data analysis;
    • Experience in performing A/B tests, usability tests, or user research would be an advantage;
    • Curiosity and drive to learn, interest in human behavior and digital marketing;
    • Ability to communicate and use the latest data visualization techniques to make patterns visible even for not-so-data-nerdy colleagues;
    • Teamwork, openness to giving and receiving feedback, willingness to share knowledge;
    • Holistic thinking, open minded and ‘can do’ attitude.

Salary Range

    • Gross salary 1990-3600 EUR/Month.
About Us

Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere.
With that in mind, we built 4 advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, and NordPass.

NordVPN is the world’s most advanced VPN service provider, used by millions of internet users worldwide. NordVPN provides double VPN encryption and Onion Over VPN and guarantees privacy with zero tracking. One of the key features of the product is Threat Protection, which blocks malicious websites, malware, trackers, and ads. NordVPN is very user friendly, offers one of the best prices on the market, and has over 5,000 servers in 59 countries worldwide.

And we’re always looking to expand our team of :

• Future shapers
• Restless achievers
• Self-movers
• Honest communicators
• Team players

 What We Offer

Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;
Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;
Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;
Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
More free time. Stay with us and additional vacation days will be added to your calendar;
Additional paid leave. Additional days are covered by us in cases of illness or special occasions;
Flexibility. Flexible working time arrangement.

Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes: