Customer Success Manager
Vilnius
B2B Commercial – Customer Success - B2B Commercial /
Full Time /
Hybrid
The B2B Commercial Team is the engine driving Nord Security’s growth in the corporate cybersecurity sector.
Our focus is on strategic partnerships and integrations. Engaging with clients and delivering impactful business solutions that secure their digital presence – this is what fuels our drive and success.
As a Customer Success Manager (Active Sales), you’ll bridge the gap between customer success and sales. You’ll proactively engage with our active customers, using targeted questions to deeply understand their organization, product usage, and desired outcomes. Through meaningful conversations and data-driven insights, you’ll identify opportunities for upselling, upgrading, and fostering long-term partnerships.
This is a strategic role where you’ll collaborate closely with our Account Management team, laying the groundwork for future growth opportunities.
Main Responsibilities:
- Proactive Customer Outreach: Engage with active customers through calls, emails, and other communication channels to explore their goals and challenges.
- Opportunity Identification: Analyze customer needs, usage patterns, and organizational goals to uncover upsell, cross-sell, and upgrade opportunities.
- Targeted Questioning: Conduct thoughtful discussions to understand customers’ current and desired outcomes, aligning them with our solutions.
- Collaboration with Account Management: Share insights and opportunities with the Account Management team for seamless handoffs and long-term planning.
- Data-Driven Decision Making: Leverage tools like Salesforce and sales analytics platforms to analyze customer data and identify trends.
- Process Optimization: Contribute to refining workflows and outreach strategies for maximum impact.
Core Requirements:
- Proven experience in customer success, account development, or inside sales roles.
- Fluent English (written and verbal) with excellent communication and active listening skills.
- Analytical mindset with the ability to manage and interpret large customer data sets.
- Proficiency with Salesforce and sales tools for outreach and tracking.
- Ability to work autonomously while collaborating effectively with cross-functional teams.
- Goal-oriented with a passion for delivering value and driving growth.
- Experience with active sales workflows.
- Strong organizational skills and attention to detail.
- Experience working with B2B clients and understanding their unique needs and workflows.
Salary Range:
- Gross Salary 1490- 2480 EUR/Month. The bonuses will be paid based on the results achieved.
About Us
Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere. With that in mind, we built several advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, NordPass, NordProtect, NordStellar, and Saily.
And we’re always looking to expand our team of:
• Future shapers
• Restless achievers
• Self-movers
• Honest communicators
• Team players
What We Offer
• Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;
• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
• Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;
• Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;
• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
• More free time. Stay with us and additional vacation days will be added to your calendar;
• Additional paid leave. Additional days are covered by us in cases of illness or special occasions;
• Flexibility. Flexible working time arrangement.
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