Customer Success Engineer - Security - Cloud / Data - SaaS - Bangalore
Bangalore
Customer Success /
Remote /
Remote
Normalyze is a cybersecurity startup and we are looking to hire a key Customer Success Engineer that will be an integral part of our team as we rapidly grow our customer base and company. This role will be remote-based, located in India.
We are looking for someone that has experience in a Customer Success role, supporting enterprise customers on security software solutions.
As a Customer Success Engineer, you are the frontline hero for our customers, expanding user engagement, and creating loyal customers that love our solution. You will be responsible for managing and resolving their data security challenges. You will not only support our clients but will also drive the evolution of our product based on real-world applications and feedback.
Responsibilities will include:
- Customer Engagement: Handle a diverse range of customer queries, from technical troubleshooting to strategic advice on data security. Isolate and resolve technical issues, while documenting use cases and maintaining proactive communications.
- Advocacy and Leadership: Act as a vocal advocate for customer needs within the company, ensuring that their issues are addressed with clarity and thoroughness. Your role is crucial in aligning internal efforts with customer expectations.
- Strategic Advisory: Provide expert advice on data security best practices, risk assessments, and integrations. Your insights will help customers optimize their security posture through our platform.
- Content Development: Contribute to our knowledge base by creating technical content, user guides, and community posts that empower users towards self-service and engage the broader community.
- Cross-Functional Collaboration: Serve as a crucial link between customers and internal teams, bringing urgency and context to all customer interactions to enhance the overall experience.
Qualifications:
- Experience: 6+ years in customer-facing technical roles, ideally with a focus on security.
- Technical Expertise: Hands-on experience with cloud platforms (AWS, GCP, Azure, OCI), SaaS applications (M365, Google Workspace, Salesforce, Workday, etc.), data warehouses, or similar technologies. A solid understanding of cloud security best-practices and data security/privacy principles.
- Soft Skills: Exceptional communication and presentation skills. You set the standard for professionalism and possess a 'make it happen' mentality. You’re flexible, able to multitask, and thrive in a fast-paced, demanding environment.
- Leadership Potential: As we grow, you will have opportunities to specialize further, engage in public speaking, and lead projects that shape the future of our product and the industry.
- Impact: Directly influence the security posture of companies globally, contributing to a safer digital world.
- Culture: Be part of a culture that values innovation, efficiency, and direct impact. Here, your work directly contributes to the company's success.
- Growth: With rapid company growth and a commitment to employee development, the potential for professional advancement is significant.
Our Culture:
- Encourages and respects people who are hands-on, honest, focused and committed.
- Taking end-to-end ownership
- Strong ability to work independently and meet goals/ deadlines with minimal direction
- Keeping things simple
- A deep understanding of whatever you are working on
- Being hands-on and likes to deliver quality software
- Being extremely curious and hungry to make an impact
- Learning quickly, enjoy and taking pride in both identifying and solving problems
- Cautious confidence in building a product for tech savvy users
- Moving fast without compromising quality and future ability to scale
Our Benefits:
- Remote work with a highly collaborative global organization
- Medical, dental, and vision insurance with generous company contributions for the employee and family.
- Pre-IPO stock options
- Flex Time Off plan
About Normalyze
At Normalyze, we’re changing the way security and DevSecOps teams view their cloud deployments. Our mission is to help enterprises protect all the data they run in the cloud. Through our agent-less assessments, data discovery, AI-driven risk prioritization, and comprehensive and actionable remediation insights, we help enterprises understand the full range of risks present against their cloud data.
Normalyze is a cybersecurity startup focused on a data-first approach to cloud security. Founded by security veterans from industry leaders Netskope, Palo Alto Networks, and Qualys, we are backed by Tier-1 VC’s, including Lightspeed and Battery Ventures. The company headquarters are in the US (Silicon Valley) but operates fully remote with a global team.
You'll join an exceptional team, offering unparalleled opportunities for learning and growth. You'll be immersed in the latest and most advanced technology stack. We value swift delivery and ensuring that your work has a tangible and immediate impact. This role is not just a job; it's a pathway to advancing your career in the fast growing cloud security industry. If you want to be at the forefront of cloud security, and want to work with an excellent team to learn and grow your career, this may be THE opportunity you are looking for.
Normalyze takes pride in being an equal opportunity employer. We value a diverse and global talent pool and the collaboration that results from having a diverse and inclusive team. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our hiring decisions are based exclusively on merit, qualifications and business needs.
