Customer Success Engineer - APAC

Bangalore /
Customer Success /
/ Remote
About Normalyze
At Normalyze, we’re changing the way security and DevSecOps teams view their cloud deployments. Our mission is to help enterprises protect all the data they run in the cloud.
Through its agent-less assessments, data discovery, AI-driven risk prioritization, and comprehensive and actionable remediation insights, Normalyze helps enterprises understand the full range of risks present against their cloud data.
Normalyze is a cybersecurity startup focussed on a data-first approach to cloud security. Founded by security veterans from Netskope (pre-IPO, $7.5B), Palo Alto Networks (PANW: $60B) and Qualys (QLYS: $5B), and backed by Tier-1 VC’s, including Lightspeed and Battery Ventures. The company headquarters are in the US (Silicon Valley) but operates fully remote with a global team.  

About this role
The Customer Success Engineer at Normalyze will have a unique opportunity to manage the entire customer experience. A world-class PLG tech stack will enable you to focus on enablement and growth, rather than juggling manual processes and chasing internal teams for updates. You will engage directly with DevSecOps experts as well as security executives; you will be the primary interface with our customers. You will join a team of champions; our customers deserve no less. You will collaborate with an engineering team that defines excellence and a customer base that is solving security’s toughest challenges in interesting and exciting ways. 

Daily Responsibilities
Handle all types of customer queries: triage and isolate any technical issues, document new use cases, maintain regular communication
Be the Champion your customers deserve; escalate issues internally with maximum context and clarity, ensure proper recording and closure of all issues
Advise end-users on cloud security best practices, assessment techniques, integrations, etc
Be an extension of internal teams, providing context and urgency around all customer experience
Contribute technical content, KB articles, user guides, etc. to enable self-service as well as community engagement 

4 years in a customer-facing and technical role
Hands-on experience with cloud, container, and microservices technologies
Familiar with cloud security best-practices and data security/privacy
Excellent communication and presentation skills; set the standard for professionalism
'Make it happen' mentality, flexible, and able to multitask in a demanding environment
A Bachelor’s degree in Computer Science or Engineering