US 403 - Senior Engagement Manager

Columbus or Cincinnati, OH or Detroit or Chicago or Boston /
Technology /
Full-time
About Us

Would you like to be part of a team focused on helping customers in a "once in a generation" shift to the cloud and AWS.  NorthBay is a 300 person fast growing AWS Cloud-based Professional Services firm helping customers build solutions for data platforms and analytics, ML/Ai, DevOps, Database Migrations and custom application development and modernization.  Do you have the business savvy and the technical background necessary to help grow NorthBay as a key technology provider to the Enterprise?

Summary

The Senior Engagement Manager plays a pivotal role in maintaining client satisfaction and loyalty through ensuring exceptional service and creating value. The Senior Engagement Manager is the liaison between the internal technical team members in the US, offsite and at the customer as part of the NorthBay OneTeam model. They help identify, analyze, research, and resolve inquiries on all aspects of the solutions being developed and deployed for our clients. The Senior Engagement Manager  must have a solid understanding of web, cloud, analytics and big data technologies, work aggressively to build & coordinate cross-functional teams. This position also supports the organization’s strategic, tactical and support functions in order to achieve corporate objectives. The Senior Engagement Manager is measured through project success, client satisfaction and peer acknowledgement metrics.

Key Responsibilities

    • Collaborate with field sales to seek to understand our customers needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
    • Experience leveraging formal project management and development methodologies on enterprise level engagements.
    • Possesses a deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects.
    • Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.
    • Writing proposals, RFP responses and other long form communication to convince customers for proposed solutions
    • Creating slide decks, consulting artifacts, documentation and other customer-facing write-ups
    • Manage delivery to a portfolio of clients
    • Build cost estimates and project plans for enterprise clients
    • Manage execution of projects, where team size is between 10-50 team members
    • Build strong and positive relationships with clients at various levelsBuild and document knowledge about the client’s business and technical setup
    • Coordinate all technical projects carried out with clients
    • Build strong relationships with onshore & offshore technical team members
    • Ensure client issues are resolved in a fast and professional manner
    • Feedback any important client information to the Executive Sponsor and Management team
    • Identify any training/knowledge needs for clients and colleagues
    • Originates actions to improve existing conditions, processes and communication
    • Be responsible for undertaking project work across the team as required – participation in requirements gathering, documentation, review, etc.

Position Requirements

    • 8 years of experience delivering consulting projects for enterprise clients
    • Have a track record of strong Consulting and execution skills to deliver solutions on time, within budget and aligned with the business needs
    • Experience and knowledge of Big Data software technologies, software development lifecycle, designing and delivering solutions
    • Good experience in soft and influence skills for managing and navigating complex customer organizations towards achieving goals
    • Have a track record of strong Consulting and execution skills to deliver solutions on time, within budget and aligned with the business needs
    • Having demonstrated experience managing geographically-distributed teams and coordinating with vendors, contractors and software engineers to build technical

Service Delivery

    • Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
    • Plays an active role in managing project goals and driving teams to achieve customers business outcomes by managing issues, risks, decisions, and action items.
    • Ability to take ownership, work under pressure and meet deadlines on time.
    • Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
    • Takes proactive steps to ensure teams meet or exceed customer expectations.
    • Works effectively in a dynamic environment with changing priorities.
    • Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments.

Application of Skills

    • Lead individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the NorthBay Delivery team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution.
    • Actively looks for ways to improve process efficiencies and effectiveness.
    • Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
    • Ability to make decisions guided by policies, procedures and business plan with limited guidance.
    • Business and financial acumen.
    • Business case development.

Teaming

    • Proven success in working with teams and executive leadership in a complex, global company environment.
    • Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
    • Proven experience working in a matrix environment, managing multiple stakeholders. Negotiation and conflict resolution capabilities.
    • Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports.

Language and Communication Skills

    • Ability to effectively express ideas and thoughts verbally and in written form
    • Good with long-form communication including writing proposals, RFP responses, discovery documents, summary documents and other customer-facing artifacts
    • Exhibits good listening skills and comprehension
    • Effectively keeps others adequately informed by presenting information to top management, public groups, and/or boards of directors using the appropriate communication methods

Professional Requirements

    • 5+ years experience leading the delivery of enterprise-level IT consulting projects
    • 2+ years experience working as a Scrum Master across multiple cross-functional teamsLed teams and engagements utilizing agile approaches, value and principles as well as Scrum framework
    • Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, Saas)
    • Experience with Agile and Project Management (APM) toolsets (Jira, RallyDev, etc).
    • Bachelor's Degree or equivalent experience.
    • Ability to travel to client locations to deliver professional services as needed.

Preferred Qualifications

    • Has at least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
    • AWS Experience and Certifications.
    • Managed technical projects consisting of 8 or more people totaling over $1,000,000 budget Managed and delivered IT engagements for a Fortune 100 company.
    • Managed engagements using both Waterfall and Agile/Iterative methodologies. Bachelor's Degree in STEM, MBA or Masters in Computer Science.
    • Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.
    • FinancialForce Professional Services Automation (PSA) for Salesforce
    • University degree or equivalent experience
    • Ability to grasp technical concepts – AWS, Cloud, Data Warehousing, Web Development, and programming languages are an advantage
    • Experience of working in a client support role
    • Experience in project management
    • Excellent written and spoken communication skills
    • English required

Personal Requirements

    • Customer service minded
    • Good follow-up on action items and getting it done attitude
    • Ability to navigate complex organizations and situations towards achievement of goals
    • Solutions oriented with good problem solving skills
    • Professional approach
    • Results driven
    • Attention to detail
    • Proactive and take initiative
    • Team player
    • Self-motivated
    • Hands on approach
    • Flexible approach
    • Ability to work towards strict deadlines
This position can be located in Columbus or Cincinnati, OH or Detroit or Chicago.