Lead Virtual Proctor

Milwaukee, WI
Remote Health Solutions – Virtual Drug Screening /
Variable /
 Who We Are  
Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology. 

Our Values  
Care for Tomorrow. Create a lasting, positive difference in the lives of others. Serve people with compassion and understanding. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future. 
Delight our Customers. Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations. 
Be Bold – Say It. Be direct and open. Speak with honesty and courage, and respect others for doing the same. Say what you think, embrace passionate debate, and always bring the issue to the table. Communicate with confidence. 
Bring Your Best Self. Show up and be authentic. Utilize your greatest strengths and stay true to who you are. Bring positive energy, be genuine in your approach, and continually seek ways to grow. Be uncompromisingly you. 
Innovate Relentlessly. Explore new possibilities and be willing to take a risk. Challenge status quo. Try new ideas, learn from mistakes, and rally the team to raise the bar. 

About This Role: 
We’re looking for a Lead Virtual Proctor to join our team.  
In this role, youwill be the subject matter expert for all aspects of Novir’s drug screening process and the systems behind it. You will be the face of Novir interfacing with clients and their new hires, whileproctoringoral pre-employment drug screens, virtually.  
To be successful in this role, you will have an ability to learn systems and technology, have an eye for process improvements, and be a strong communicator.  

What You'll Do:

    • Be a subject matter expert for the proctoring experience 
    • Interface with HR representatives for clients confirming new orders for drug screens and communicating results  
    • Become a subject matter expert for our virtual testing platform 
    • Open and monitor scheduling windows within the platform 
    • Ensure scheduling coverage for all hours is accurate
    • Monitor all phases of the tracker including adding tracking information and updates, ZoHo Inventory Management, and background check phases and process 
    • Provide continuous feedback on tooling for process improvements   
    • Act as the lead tester and conduct virtual tests when needed

Key Qualifications:

    • 1+ years of experience working with tracking systems or software  
    • 3+ years in a customer facing role, bonus points for providing remote customer service or support 
    • Strong technical acumen, comfortable with video programs such as Zoom or Microsoft Teams 
    • Strong ability to improve processes  
    • Strong attention to detail and processes  
    • Execute best practices ensuring quality standards and results 

Perks of Working At Novir:

    • Competitive total compensation offerings  
    • Generous paid time off policy  
    • Medical, dental and vision insurance, some of which is covered by the company 
    • Company provided Disability and Life Insurance 
    • Flexible schedule and work from home policy  after 90-days
    • A friendly office atmosphere in our office space in the heart of Milwaukee’s Third Ward  
    • Opportunity to build something incredible while being surrounded by intelligent, hardworking and motivated coworkers 
Novir is a fast-growing startup with a work hard, play hard attitude. We look for smart, motivated individuals who are excited to build something incredible from the ground up!